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Activation trouble

Permanently deleted user
I bought, downloaded, installed and activated C1 20. I used it for a couple hours. When I connected my camera it wasn't recognized(nikon 7100 it worked in the trial version). I closed and reopened the program on to be greeted with the registration process again. Going to my online profile doesn't give me the activation code. Of course there are no resources online to help with this problem.
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  • Permanently deleted user

    Same here. Just bought the upgrade. It says the activation code has been sent to my email. Which isn´t the case. Going to my online profile doesn't give me the activation code - just like You Walther.

    Furthermore: When the price was being calculated one amount was being displayed. When the payment proces had ended the price was 10 Euros more.

    I have been with CO for a loooong time and it is basically the same messing around with license codes and the first 3 - 6 months full of bugs every time. I am so pissed I just bought the DxO photolab 4 to see if I will find a less frustrating solution.

     

     

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  • Mark Witherington

    you should be able to get to your account details here:

    Account (captureone.com)

    Click on Manage Licences to view the activation codes.

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