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Problems installing capture One express for sony on a Notebook running win 7

murpi

I installed my copy of C1 Express for Sony on a desktop computer with no trouble, but when it comes to installing it on a notebook I get a message telling me the registration code provided by the program isn´t valid.

What may be the problem?

Thanks,

Patricio Murphy

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Comments

4 comments

Date Votes
  • SFA

    Have you just very recently obtained the Activation code?

    Are you using the same code on both machines?

    Is the desktop also running Win 7?

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  • murpi

    Hi, apparently with the provided license code I can install just one copy of C1 (I though it would be like Lightroom, that allows two copies, considering most of us have both a desktop and a go around portable computer too).

    Now, answering your questions, no, desktop is running Win10. The activation code I received on Nov 23 or so, just when I got my Sony camera. And yes, I used the same license key on both machines, when I tried to open C1 I got a "can't connect to server message" when I introduced my mail, then I tried manual activation and I get the "registration code not valid" message.

    Now, being a free version it doesn't make any sense the limitation on installed copies, methinks, I could use another mail and install another free copy in the notebook, I guess, but if possible I would prefer to have everything centralized under one account...

    Thanks for replying!

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  • SFA

    It does seem strange BUT does allow some sort of monitoring to assess how many people take up the offer of the free version and how many long term activations follow.

    I guess the issue is that this might eventually lead to some discussion with the supporting manufacturer with regard to the level of support provided and assistance required.

    Given that C1 would still need to provide the software, the installation process, the delivery server, documentation and technical support - all from whatever revenue is available from the manufacturer, if any  - this may be the only way to get a feel for it.

    Being able to associate more than one license with the same account might make more sense - but again could mean some sort of systems change cost not covered by any form of revenue to support such an approach.

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  • murpi

    Makes sense, thank you!

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