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Masking problems with Intuos

Ken Rubin

All:  I recently upgraded to C1.21 and noticed a bug with my Intuos when doing masking operations.  In editing mode and attempting to brush on a mask.  Change diameter of the mask to a wider stylus.  Using my mouse the software behaves as expected.

When I go to apply the mask using the Intuos tablet with pen, it is not recognizing the mask stylus settings as chosen.  Instead it is almost a "pen" type setting with narrow paint radius and no fringe.  System specifics follow:

OS:  Catalina 10.15.7
Intuos:  CTH-480
C1:  Build 14.0.0.275

Thanks for continuing to improve your already outstanding software.

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Comments

4 comments

Date Votes
  • Perttis

    Have you "use pen pressure" ticket at brush settings? That might be behind this.

     

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  • SFA

    @Ken Rubin

    Ken,

    You are talking mainly to other users here on the forum.

    To register a Support Case for personal service response or even just to supply your observation officially you need to create a dialogue with the C1 Support Team using the "Submit a request" option. See the facility near the top of the forum pages and somewhere on most other Community  pages or use the link offered.

    That should get you into an email exchange with the C1 Support Team.

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  • Ken Rubin

    Thx for the comments and the correction.  Several products I use rely on forums for customer feedback and I got my signals crossed.  Will check out the pen pressure settings too, and register a proper ticket.

    Happy Holidays!

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  • Simon Glenister

    I am experiencing the same issue as the OP. I have the 'Tip Feel' set to the lowest setting in the Wacom Preferences which means the lightest touch results in the maximum amount of pressure.

    Regardless of the brush size and settings, when 'Use Pen Pressure' is checked the brush size never matches that of a mouse, regardless of how much pressure is applied using the Wacom Pen, so e.g. if my brush size is set to 250, using the mouse results in a brushstroke that is 250, but the Wacom Pen is at best around three quarters the width when applying a lot of pressure and around half the width when applying very little pressure, so regardless of the amount of pressure applied it is not possible to create a brush stroke at the size set in the brush preferences using the Wacom Pen.

    The only way to achieve this is to disable 'Use Pen Pressure' at which point both the mouse and Wacom brush result in an identical width brush stroke.

    I've filed a support ticket, hopefully, this will be picked up and looked into at some point.

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