PAY for upgrade AGAIN in 7 months after an UPGRADE to version 20????
Is anyone else getting shafted, or is it just me? I upgraded less than 7 months ago to version 14, for a software that was basically BUG FIX and code CLEANUP, nothing more! They had added simple stuff as features that were around in Amiga softwares in 1991. And now they are asking to upgrade AGAIN??? These guys must take their loyal user base to be fools to be using their software.
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Delay your upgrade again for another 5 months - or maybe skip V21 if it never offer you any thing you feel to be worth the cost.
Mid life upgrade purchases are fine. As you already know.
And entirely optional unless you have bought into some new equipment that will not be supported by older versions. But then, if one has done that the cost of the upgrade is likely to be much less than the cost of the new kit.
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Permanently deleted user"These guys must take their loyal user base to be fools to be using their software."
You may wish to grow up and calm down a bit - it's nothing personal, and it happens to someone every year.
Either upgrade or don't - it's entirely your choice - but Capture One isn't out to get you. You're not that special to them.
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I agree with this sentiment from Keith R. I mean, the OP should have known, easy enough to figure out and true for all the software industry, that software get's released on a cycle, and if you are in the middle of it, you probably get an upgrade coming.
a) nobody forces you do buy the upgrade.
b) I worked on Amiga and for Commodore. We had nothing like Capture One in 1991.
c) we are talking about triffles. A Steak dinner in my town for my family is more than the price for CaptureOne.
d) As this is a professional tool, this is cheap. Not iPhone app like dirt cheap. But it is cheap. The problem is that the "everything is free in the appstore" mentallity has completely changed the end user perception of what software is worth. Keep in mind that most of that free stuff in the appstore - you end up paying a lot for (look at the average intake of the so called free games with "add on" purchases).
e) this tool is a professional tool. You most likely have thousands of dollars of camera equipment, and you probably pay more for a pack of batteries than you pay for this software. Keep your calm - if you want to talk about being exploited and misused, there is plenty of stuff a lot more important than this upgrade, that you can easily skip, to complain about.
Frank
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I am not sure where you buy your steak or batteries but the cost of upgrading for me represents1/3 of the cost of my new camera. I purchased the Pro license in October and my new camera arrived 2 weeks ago so my only option now is to upgrade again to get my full camera support or use the Express version. The cost to upgrade is $309. That may be peanuts to you but a bit frustrating for me.
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I am confused. How can the cost to upgrade be 309$? A new full pro license is less than that? Are you in Australia? (Just guessing, i know they have some ridiculous prices over there for some products).
But i agree, if you bought the pro license in October, you are end up paying pretty much for 2 licenses in 2 months. Unfortunate.
Frank
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Oh, and i agree with the complain that you can't seem to be able to "get new camera support" in the old version. In that area, Adobe has a better model, by splitting their raw converter from the main app, so in theory at least (not sure how true that still is, i jumped away from Adobe 5 years ago), you can just get the new raw converter, and your old version can now use the new camera.
This probably does not work anymore, because you pretty much have to have a subscription model with Adobe now.
I am also buffled that this time around Adobe Raw releases new camera support faster than captureOne. That normally does not happen.
Frank
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Shawn
What new camera is it? Is it supported in Version 21?
I ask because I remember last year that they produced a final update to version 12 (which was the version before version 20) to fix something or other, I forget what, and it included one or two updates of camera support too. Now I believe that they have said that they will bring in Big Sur support for version 20, so that would require an update of version 20. Please note that I have NO inside information, but it occurs to me that you might get lucky in this case.
Ian
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Hi Frank
You are close but it's Canada! Yes the upgrade for my perpetual license is $309. I bought the Fuji X-S10. which was out before this release but my timing was off thinking they may have provided support for it.
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Hi Ian
That would be awesome if they did that. It is the Fuji X-S10 camera. It was released in November. Thanks for your thought I will keep my fingers crossed.
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Hi Frank
I totally agree with you on the RAW comment. Funny but my ON1 supports the RAW and it was last updated before I actually got the camera. Adobe actually just did a RAW update two days ago which works.
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You could, if you don't want to buy the upgrade now and wait for a potential happening last update with support for your current version change your workflow a bit.
Use adobe dng converter to convert from fuji raw to DNG. Use the DNG in your current version of Capture One. That works. And either, you don't mind, and just continue to do that, or maybe a patch comes for the current version.
And its a little slower, but would save you the 300$.
Frank
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Thanks Frank
I think I will do just that for now and keep my fingers crossed. I don't mind spending money to support software but if I can save some I like that too! :)
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Affinity Photo, e.g., supports this RAW as well, but the problem is that they, and ON1, rely on opensource raw converters. And while i love open source in general, they are not up to my quality standards for the raw conversion. Especially for Fuji (i used to shoot Fuji until a month ago), CaptureOne's quality in converting the RAW is classes above everyone elses.
Frank
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I am actually trying the free Fuji Raw Converter by SilkyPix. It is not too bad and it does support the film sims and the camera. They have a special on till February to upgrade to the Pro version that may be an option as well if C! doesn't add Raw support. You left Fuji :(. I shoot Sony and Fuji. I agree with you about open source, they are close but not quite what I like.
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I am not happy here in Canada I heard from a friend that there was a preorder $179 CDN but busy with the pandemic and all, I thought I would wait until it came out but I now see the upgrade on perpetual license is $309 CDN. I am very upset with this, but guess I will wait until Nov next year. I am a long time C1 user but wont pay that for an upgrade. Hoping they will have another discount in Dec or Jan and maybe order C21 then.
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Mark,
Last year there were some offers through the year.
Whether that means anything for the next few months one cannot know.
Of course since many people on the forum have apparently complained that there is not enough change of functionality to justify any charge for an upgrade, it may be that not being aware of the offer has done you a favour?
What do your friends think? Worth the outlay or not?
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All I know is that 2 others of my associates in our group called DPI have said its hardly worth it since there are only small changes really but I would upgrade if the price was reasonable. I do want to support C1 as I am sure they have had challenges with the pandemic as well but this pricing is crazy. Our group bookings have dropped to zero so no income so to speak. I cant justify the outlay for what I consider to be small changes in my mind anyway. I just finished some printing jobs I was lucky to get but cant outlay $309 CDN.
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Mark,
As is not unusual I think this particular release sees some significant under-the-hood work (so nothing bright and shiny to play with) and some interesting features that some will have no use for (at least in their minds now - they may find a use later), cannot get on with (various reasons for that, some valid others maybe not quite valid as presented) and a few things that may be interesting but not revolutionary or widely depending on what one does.
In other words a fairly typical annual release.
Does the price include local taxes?
309 CDN sounds a bit high unless it's a deal with some bundled styles.
On the other hand 179 CDN sounds a bit low - unless, perhaps, they got the Black Whatever day deal. Maybe.
But then I'm working with converting to GBP and exchange rates and local pricing may well have distorted the comparison somewhat.
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Well 7 months is a very (and I do mean very!) long time when it comes to developments regarding computers and software.
Would you be angry at your CPU manufacturer for releasing a new CPU 6 months after you bought yours?
Would you be angry at Microsoft if they released Windows 11 6 months after you purchased a license?
And I'm pretty sure you wouldn't ask them for a free upgrade, right?
Personally I don't think v20-v21 is worth the price of the upgrade - but I have to say it's generally neither greedy nor unethical to release a new version and let customers pay for it. That's how software development works and (except for the price of this particular upgrade) Capture One is generally worth the cost.
The problem is that many customers (and I'm not talking about you specifically) don't understand that their own choices can't be blamed on software developers. If you chose to purchase a certain software version but you don't make sure you camera is actually supported - then it's not the fault of PhaseOne or Fuji and raging at either or them or complaining about them isn't appropriate.
If you bought 200 gallons of diesel but your new car needs gasoline then neither the car company nor the gas station is to be blamed.
Now if your camera was listed as being 100% supported by CaptureOne 20 but it wasn't then you'd be right.
But with everything you told us nobody is forcing you to purchase the upgrade, you simply didn't check before making your camera purchase.
Regarding Adobe:
Yes, Adobe has the standalone RAW converter - but for Lightroom it's a different matter. Right now there's only a subscription model available - and if you have the latest standalone version from 2015 there's 0 support for your Fujifilm X-S10. Basically any newer camera isn't compatible with the older standalone Lightroom.
It's certainly possible that CaptureOne will release an update for v20 in order to fix some of the current issues and that it will bring support for your camera as well. But based upon the fact that you bought it close to 7 months ago and it was clear that at the end of 2020 or the beginning of 2021 the new version 2021 was going to be released....well... I don't think that qulifies for a free upgrade.
But if so then anyone who bought version 20 should receive a free upgrade as well.0 -
I am not sure C-B-M if you are talking to me or talking to the original poster? I did not buy the software 7 months ago but I did buy it before the free upgrade option was available so I am out of luck unless I choose to purchase it again which at this point in time I am not planning to do so.
I think it is fine to be disappointed that the software you currently use for your work might support a camera in the future especially when you may not now when the next final release will be. I am not sure where this indicates a point of entitlement as you are implying. Fuji has invested in this software so the expectation that their future cameras would be supported seems somewhat normal to me. It appears that my timing to invest was just not good as I thought a Raw converter might be added to the C20 version.
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I agree perhaps streamlined code under the hood but again not worth $309 and there is no tax yet until the Canadian Govt starts taxing digital sales like Netflix. Apparently it was the Black Fri day thing. So will wait for now late 2021 I guess?
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@Shawn: I was kind of referring to the general theme of purchasing a software version that is not compatible with a product you want to use it with, so it kind of was meant for the OP and you and Mark too.
But I hope you didn't take offense, it's just the way things are - and I get it, I've been there. Not just with software but other things as well like large format lenses where the image circle turned out not to be suitable for my needs (and me being unable to return them because I was an idiot and didn't check beforehand...and that was more than a few hundred €/$, that was very painful).
@Mark: I'm not 100% sure but it seems like there are some issues with pricing - they've either raised the upgrade prices to a very ridiculous level by accident or they want to drive their current userbase away- not sure which is the case. And you're right, the supposed improvements are not worth the money, especially not for Canadians!0 -
@ C-M-B - sorry I mixed up the initials on the first post. Thank you for your post and no offense taken. I think the frustration for me lies in the fact that the camera was released before the new software was released and not knowing when the new version was going to be finalized or if they planned to add the Raw support to the old one I took the chance. It's why I don't gamble :)
Considering I just purchased the license recently to have to pay $309 for an upgrade seems a bit out of line. As I said above though I have other options for software including the Express version which I may have to consider. Plus there may be a Boxing Day sale that might attract my attention too. I will hold out and hope that a final Raw update for 20 is still to come in the meantime.
Oh and I feel your pain with the lenses. All I can tell you is I was a 4/3rds and a m4/3rds shooter for 15 years with all the SHG and HG glass :(
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CMB I double checked the price where it showed me my license and then clicked upgrade and shazamm! $309 CDN I would like to think this is a mistake but I doubt it.
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