Software does not work despite recent upgrade purchase

Diana Koenigsberg

• January 07, 2021 21:27

I recently upgraded to a new Mac book pro. After migrating all my software and files from my old computer I have been unable to use Capture One on my new computer. I have deleted it and downloaded it several times and always get the same error message That the subscription has been deactivated. I need help!~

 

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  dylan maddux

  • January 07, 2021 23:05

  I am having the same issue. Im unable to connect my camera to the computer. I tested with another tethering program and it worked fine. Please help

   

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  Eric Valk

  • January 08, 2021 17:31
  • Edited

  Diana,

  First, in your Capture One Account, License management, check how many activations you have for your licence. If you already have two activations, you will be unable to add another.

  If the above proves OK, then the problem must be with Capture One's license server, and you should open a ticket with Capture One support. In the past, they have acted pretty quickly on such issues.

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  Thomas Baer

  • January 09, 2021 07:45

  Diana,

  as Eric pointed out, you can manage your license settings via the Capture One website. After changing the machine you are working on, you can deactivate the old machine(s) in the license settings. By this you get free seats and can activate the software on your new machine. Hope this helps.

  All the best, Thomas

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