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Impossible to contact Capture One or cancel my subscription!!!! How the hell do you do either!

Chris Tuff
-1

Comments

4 comments

Date Votes
  • Permanently deleted user

    Hi Chris,

    How do you try to contact Capture One ? You can submit a request (top right corner of this page), which is the best way to get an answer in a short time.

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  • Boudewijn Boer

    Hi Chris,

    I found that to be difficult too. 

    1. Sign into your account.
    2. Click on Manage Licenses
    3. Click Order History
    4. There you should see a tab for Orders and one for Subscriptions. Click that and cancel the subscription.

    Hopefully that helped you.

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  • Chris Tuff

    Thanks for the advice I have tried that and it brings up a box to enter my email and says I will receive an email from Capture One to give me instructions to access my account.  Having done that several times I have not received one email!!!

     

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  • Boudewijn Boer

    Bummer. I believe you're paying for your subscription via Fastspring. If you look for an email from Fastspring there could be a payment email from them with the C1 logo in the header. They include a link in the top section that says "Manage subscription". Maybe that helps?

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