Some exported JPG unreadable
Hello,
If I exported some images as JPG exported, the jpg file is unreadable in Win 10 Photos app and other programs, While the export the sharpen option is on. If the sharpen option is off, the exported JPG is fine and readable with all know programs.
Screenshot and wrong file are attached.
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I'm seeing corrupted output too but seems random and not related to Sharpening.
Best to Submit a Request about this:
https://support.captureone.com/hc/en-us/requests/new0 -
gb, I sent an email to support seven days ago. No answer...
In my eyes it's very importand for the vendor to analyze the issue.
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Don’t think emailing will get you a response.
You have to go through the submit a request page.
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This has been happening for a long time. I think I've figured out that the first export after starting C1 tends to be bad. I'm now in the habit of doing a dummy export every time I start working on something. The only answer you'll get will be "turn off hardware accelleration" and I don't even think that fixes it.
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@All
Thanks for all your suggestions. I don't can reproduce the error today. I would like be sure to make it right if I switch the hardware acceleration. It looks really difficult. Some days was two image in different folders everytime wrong. Now I can’t reproduce this...
@gb
The support has answered my email minutes after my posting here.
Jens
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Hello,
I don't have the solution but just to say I also have the same random behavior. And it's quite annoying.It happens more often with C21 than C20 which was more stable after the updates.Someone suggest to turn-off hardware acceleration or update the GPU driver.
I will do that and check if it's better.Cheers
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