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No response from Capture one support team

kelvin steeden

Good day. 

I purchase an upgrade 20/21 on the 7th December 2020 and have not been able to import my photographic catalogue. I raise a ticket on 20th December 2020 number 72550 and have added information to it since then and there has been two system crashes while importing the catalogue. Each time a crash report has been generated and sent to Capture one support. Basically, this software is total unusable and what makes matter worse. There has been NO acknowledgement from Capture One support team on my current situation. 

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  • Permanently deleted user

    Similar problem when importing new pictures from card in existing catalogue or from harddisk in session: Function "exclude duplicate" (I don't know the correct) freezes capture one completely. A lot of reports to the stuff, but no reaction. Now I tried importing pictures with deactivated "exclude duplicate" and the import worked normaly. But that is no solution, because for me (and surely most of the other catalogue users) "exclude duplicate" is a significant funktion.

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