Capture 21 Not Available in Canada on Mac?

Sportster

• February 07, 2021 18:57

Trying the 30 day trial on my Windows PC. No problems. 

Tried to install it on my new Mac. The installer notifies me it's not available in my region or country. Can someone confirm this?? Why is the PC version acceptable, and not the Mac version?  

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  SFA

  • February 08, 2021 16:00

  https://support.captureone.com/hc/en-us/requests/new 

  This place being User to User I doubt you will see a verified answer. The link above is a better option for you.

  Maybe a temporary glitch?

  Or are you using a VPN?

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  Sportster

  • February 08, 2021 21:43

  Thanks, I did open a ticket. I'm starting to think it's a problem with the Apple store. I tried installing Iridient X-Transformer, and received the same error. I opened up a ticket with Apple. I'm a Mac noob, so I hope it's something simple. If developers don't to sell to Canadians, I can go back to Windows. I don't think it will come to that. I hope not. 

   

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  Sportster

  • February 08, 2021 22:19

  DOH.  Sorted it out. When installing the little graphic instructs you drag the icon to a folder. The folder icon to drag to is the Appstore icon. So I was dutifully dragging it on to the Appstore app. C1 does't tell you to drag into a folder. But Iridient does. Below the graphic it explicitly says drag into the app folder, or any other folder.  They both just the Appstore icon in the graphic. Poor choice for noobs. 

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