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New Subscription

Dennis Briggs

The trial version indicated it was corrupted and I uninstalled it. Purchased version 21 for £218 with the view it would download and hopefully install with the key however, it downloaded the free version again and still saying corrupted. Unable to add the key as no instruction provided on a simple installation. Feeling very frustrated and considering going back to Lightroom and ask for a refund. Feeling Capture One is not user friendly unless their support team can tell me otherwise. VERY DISAPPOINTED

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  • Lily

    Hi Dennis,

    Please note that all versions are enclosed in the same download file.

    You should deactivate the trial license first either through your account on the website - https://www.captureone.com/en/account/manage-license

    Click on the trial license then click on Activation History -> Reset all activations.

     

    Then you relaunch Capture One and enter the new license key in the Activation window.

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