This is nothing more than a statement of opinion from me. I know some will think this should not be a public post, but there is a reason it's here. The simple reason is that the team at CaptureOne seems unwilling to answer any inquiry I have submitted.
I purchased C1 not too long ago. I have been intrigued for a while and finally decided to buy into the solution. I have used Lightroom since early beta, but have come to realize I can probably get more out of my images and I wanted a set of tools that fit more to the way I think things should be done. Early results have been promising, and I find it easy to great output from the start. I like the color profiles, the DNG profiles, etc.
All is well until I've needed some help. During this move from v20 to v21 I found the documentation I was able to find about the steps to do the move properly on my Mac are confusing and often conflicting. Ultimately I have submitted 2 different requests for help, both with the same information and ask. The most recent was a bit over a week ago.
I have had ZERO response from the company. I have of course checked junk/spam folders to ensure there is nothing there.
This is not the first time my support inquiries have gone unanswered.
Ultimately, I found my way through a move to v21, and things seem to be working so far, but it should not have been this hard. Past submissions with zero response reveal to me a trend that has me wondering if I have made a mistake. I've not cancelled my LR/PS subscription yet but I want to. Honestly though, at this point I'm not sure if I should. Adobe's support hasn't always been stellar but at least they have the courtesy to respond even if it is to give give little resolution.
C1, this feedback is specifically for you. You offer a great solution for digital imaging processing. I've told people for as long as I remember - and I am in a sales role myself - it's not about winning the deal, it's about how you support those who trusted you after the money has passed hands.
You have an opportunity to be better.
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