As a new user, I am disappointed with the lack of support from CaptureOne. Hope I made the right move to C1

Comments

12 comments

  • Monty Parker

    Nicely done imo.

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  • Claude CAUWE

    I am "slightly" afraid that we will soon see a faster support - for a fee.
    Pompously named "professional line" or something.

    Wanna bet ?

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  • CSP

    @ Claude you are too optimistic as long as they find user like the op which thinks "he gets more out of his images" they will only raise prices...

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  • Claude CAUWE

    Well, they can do both: raise prices AND install paying support :-)

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  • CSP

    do you really think they are keen to have user not only complaining about the product itself but also about the paid premium support ;-) 

     

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  • Claude CAUWE

    Do you think that will bother them more than the current situation ? ;-)

    I could see a much more expensive Subscription Plan (lets say 60 euros/month or so) including "Premium" support. :-)

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  • CSP

    ok thats a point, but I see a preset subscription for at least  €100 a month which gives the user the most professional, super creative and unmatched experience to unleash the power of color....  and this presets cost them zero to build ! don't you think the investors will love the idea over support which would cost money....

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  • Claude CAUWE

    Support doesn't cost much - look at today's situation :-)

    It is not because you promise it that you have to delivers, do you ?

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  • CSP

    haha yeah, but enough before some sensitive user feel offended.....

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  • Michael Huffstatler

    Thanks for the thoughts everyone. I appreciate you taking the time. 

    Update:  I did get a response this morning. (wonder what triggered that?) - it had some basic information, but if I had not figured this out I'm not sure it would have been enough. 

    @CSP  you said "Claude you are too optimistic as long as they find user like the op which thinks "he gets more out of his images" they will only raise prices..."   I guess my only response would be that the difference is not so much that I wouldn't walk to somewhere else, or simply use the Adobe tools I have used since before v1 release of LR. 

    I have a strong sales background. I always take the approach that deals are won up front, loyal customers are won with how they are treated after money changes hands. 

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  • CSP

     I always take the approach that deals are won up front, loyal customers are won with how they are treated after money changes hands

    totally agree ! but this seems not the philosophy here and as long as user see a value which out-weights the issues there is no need to change things for them and this is in my view the core of most problems reported here. 

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  • billtils

    I agree with Michael's philosophy.

    However, I've used C1 since V7 and never had a problem with responses from support.

     

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