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C1 Crashes trying to use tools Color/Info and importing

Permanently deleted user
  • Edited

At first C1 crashes trying to import some pictures that are sitting in an folder i already imported files. Normaly there appears an error message for the pictures already imported, but instead C1 crashed.

Today i was watching an seminar and tried to follow the procedures using the color tool. C1 crashed. Then i tried the other tools, on the info tool it also crashes. I thought maybe my session/data base is corrupet, but using a backup or make a new data base got the same crash.

I've then uninstalled C1 using the C1 FAQ. After reinstalling no change.
Then I tried C1 Beta, but i can't even import anything, it crashes while trying to do.
After that i reinstalled all C++ Redistributibles, same problem.

Tried C1 Version 20. Same problem here...is there an known issue with windows 10?

Is there an error log I can view or why does noone respond to the error files i send, providing my name and email?

I am desperate, because i need to get my work done.

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3 comments

Date Votes
  • SFA
    • Edited

    Daniel,

    Are you sending the log files through the "Submit a request" function in the forum?

    Do you get a Case number in return via automated email?

     

    If you are just sending the Windows crash logs I think you will find that they are of some interest mainly to Microsoft and, for statistical analysis purposes, to the application vendor but in general such logs are unlikely to be looked at in detail case by case.

    So use the Submit a request  function to create a personalised Support Case with Capture One.

     

    There can be issues with Windows 10 - especially if you are running the very latest "pre-release" releases.

     

    However, I am running Win 10 on a new machine without any obvious problems. 

     

    Do you by any chance have some sort of Virus checking software that might be contributing to the problems?

    What does Windows tell you about the application crashes you have experienced?  (Events)

     

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  • SFA

    Capture One internal log files can be found here.

    C:\Users\[User Name]\AppData\Local\CaptureOne\Logs

     

    Based on what you are describing I have no clear suggestion to offer about which log file to look at.

    One possibility is that the folder you were seeking to import from contained an unsupported file of some type.

    If you are using a catalogue try creating a New catalog, as a quick test, to see if that has the same problem.

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  • Permanently deleted user

    Thanks for your response!

    I sent the crash log file through C1, after it crashes, but now i'll send it through the "Submit a request" function like you said. Didn't see that in the first place.

    The windows event manager only shows me, that the crashreporter.exe from C1 was started, but not the crash itself.

    I tried different folders and everytime it crashes. I also tried a New catalog and uninstalled my antivirus software, no change.

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