Why COP won't export files that have local adjustments?

David Medina

• February 25, 2021 21:50
• Edited

I am getting really tired of COP giving me errors when exporting. Twice Now I had toe re-do all my work on Lightroom because COP will not export certain random images. I contacted Phase One the first time it happened and they never fixed it. I decided to give it a second chance and once again I have wasted two days of work because COP won't export every image. Either fix it or refund my money. What's the deal! I truly thought this was a pro tool. Was I wrong? Yes, I am very upset. Pissed you may say.

 

Yes, I am using the Export recipes that come with COP.

Yes, COP is the latest version.

All files are Sony RAW files and nothing was done outside the app.

The only thing in common is that the files COP won't export have COP layers/local adjustments.

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  SFA

  • February 25, 2021 21:57

  Have you tried recreating the recipe?

  Have you tried turning off Hardware acceleration and re-starting Capture One before re-running the outputs?

  There are some system config and driver-related issues from time to time connected with GPU use in processing that can produce output issues that might be difficult to eradicate using a generic approach. Examples could help the developers.

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  David Medina

  • February 25, 2021 22:19

  Thanks for your response.

  Yes, I have tried all that. Makes no difference. It only works if I export variant but it does not work if I use COP Export recipes.

  Honestly, I am running out of patience with COP. This is basic. I need to be able to trust and rely on the app. 

  If COP Support does not come with a solution soon I am done with COP. 

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  Rolf Walter

  • February 26, 2021 08:01

  Maybe the answer is the 1st line saying the application can not open a recipe folder and so can not read the associates settings.

  I got some issues with Capture One and other applications due to security fixes and updates provided by Apple and had to change permissions via security (disc access).

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  April

  • February 26, 2021 08:18

  Hi David, are you on a Mac with M1 chip?

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  ---

  • February 26, 2021 08:25

  looks much like the old "could not load mask"  issue which stopped me from using c1 whenever a local adjustment / layer is needed.  the problem appears random which makes it a real horror.  seems all attempts by c1 to fix this have failed and it is now unsolved for a very long time but this does not surprise me.  a tool used by a professional should be reliable first and this is not the case with c1 anymore.  

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