Is it just me or is C1 20 extremely buggy?
I have been putting up with all kinds of little problems that amount to a very frustrating experience. I have to restart the program several times a day when I am working it hard. Stupid things like after doing some serious color tagging and organizing I do something simple like hit select+all and then hit the delete key and then nothing happens. It thinks about it for about thirty seconds then does nothing. Reboot the program and do the exact same thing and it works.
After doing a bunch of editing suddenly things like the camera profile and various other settings randomly stop taking effect and do nothing. I can select them all I like but they do nothing. So the only way to fix it is another reboot of the program.
Importing a catalog simply does not work. I have a catalog that I copied from another computer. I go to import it and then I get the pop-up window saying "files missing want to locate your files?" box. So I say yes I sure do. I then hit the search option and poof the program crashes. Repeat as many times as you like and guess what still no luck. So what do I do? I create a new cat. and have to import the entire thing again and I end up with problems to sort out for hours. Total pain in the ass and a waste of time.
For a program that costs $400 CAD and has a loyal following, I am getting increasingly curious about the users not having problems with it, and pissed off with Phase One.
From way over priced updates and lots of bugs to fight through every day, I think I am done.
There have been other issues but this was my day today.
As for support I have tried to get the program to auto-assign the one lens profile it actually has automatically with support and it is a huge pain in the ass. Back and forth, they say it should work and it simply doesn't. And it never did. They ask me for all kinds of information that has amounted to nothing twice. So guess what three years later I have given up on lens profiles for my lenses. And on top of it, I just don't care because they don't auto-assign to my pictures anyway. Using DxO for the month-long demo it found all my lenses and assigned them correctly 95% of the time. Also, the out default development for Canon generally looks better and the denoise is the best I have ever used. In fact, I would say that it beats Neat Image in most of my tests. if I dare say that in this forum. So if they get that program flushed out more that is where I will be going in a couple of years.
Also when updating the program two years in a row they have made a mess of things. They also managed to assign my license to my wrong account leaving me locked out of the program for days on my main editing computer. It just feels like every time I try to contact the company it is for a reason that feels ridiculous or I just never get the problem resolved.
I am going to ride out 20 till I am sick of it but I can't imagine my next major purchase for photo development will be a Phase One product. Today has been so damn frustrating.
-
I am getting increasingly curious about the users not having problems with it
That this group seems to be hugely in the majority, it does rather suggest that your problems aren't with Capture One...
0 -
What are you suggesting here Keith Reeder?
Are you saying that the problem is my computer, my cameras, my lenses, or that the problem lies between my ears?
I understand I am not looking for answers to problems in my post. It is a rant indeed. But your offering what exactly here?
0 -
Michael,
I have been using C1 for about a decade or so and have rarely had any significant problems - maybe a couple of things that took some discovery and resolution and which seemed to be random events that could not be willingly reproduced. No more issues that I have had with any other software I regularly use or have used running Windows. (I'm mainly looking at Win 7 here. I avoided the interesting development period of Win 10).
To be fair I do not use catalogs. I could see that the catalog concept offers greater potential for "interesting" data management events.
You mention copying a catalog from one system to another and importing to an existing catalog. It is not directly compatible but a Session set up and managed as intended by default structures is a very easy thing to manage and more than likely a reasonably sensible size. I could imagine that a catalog would be far more work especially if using referenced folders.
In general, for my needs, problems are few and very far between and I suspect that is the case, relatively speaking, for the majority of users. I have no doubt that some users have severe problems - perhaps more sever amongst Mac users than Windows users based on what can be read in the forums - but they are clearly not all down to fundamental problems with the application. If they were everyone would have the same problems.
Win 7 seemed fairly stable. Usually I could do almost anything with total disregard for what Windows was doing for memory and disk management and get away with it. Now and again - very rarely - I might get to a situation where nothing happens when a command is entered - something like your delete description. Clearly that means that something on the process is stuck for some reason or an intermediary instruction or settings file, perhaps floating around in memory, has become corrupt somehow. Maybe what had been doing had resulted in a recursive activity to a process not yet finished - something like that. So long as a restart or a re-boot resolves the problem it's not a big deal as far as I am concerned. Given that I regularly run with local disks full I am amazed that Windows, using an SSD, is so forgiving.
I may have been lucky with my hardware selection 8 years ago when I had to upgrade to move to 64bit. Perhaps that luck provides me with a better experience that other experience.
For what it's worth when buying a new device a few weeks ago in order to "enjoy" the Win 10 experience for the first time I returned to the same supplier and the equivalent level of system that I purchased 8 year ago.
So far so good, although this machine does seem to get extremely hot for a laptop.
Win 10 has some things I like a lot and some I am less keen about. Also, for some reason, this device seems to take two bites at Wi-Fi connectivity after it has been woken up. Just when you think the reload after hibernation has completed it seems to pause and take second opinion. I have yet to work out why. It would be very easy to end up with some typed ahead instructions that would be invisible until the pause had finished. Good potential for causing havoc if one forgets and in impatient.
But in general it seems to work well and Win10 manages maxed out memory use (I will be adding more memory and disks - that was always part of the plan) across multiple heavy usage applications without any evident problems so far. Whether all systems would do that I don't know. This one seems very competent and does better than I would have expected.
As a fellow Canon user I can only observe that I like the results I seem and lenses are correctly applied unless I have my 2x adapter attached. But for those lenses use regularly (and that are not 100% manual anyway) the auto correction, such as seems to be required if required, is applied every time. Whether or not that matters at all in terms of the ultimate use of the images I am not sure. Probably not. But it's done so I'm happy with it.
SO from my perspective, as you can probably tell, I have a rather different user experience to how you describe your experience. Why they should be so different I cannot explain, obviously, but it seems that they are. Clearly that does not help you but maybe it offers a little bit of an alternative perspective.
0
Post is closed for comments.
Comments
3 comments