Importing Catalogs-Poor Capture1 Customer Support

Jon Kirshner

• February 28, 2021 17:08

We all know that we can import a Capture One catalog into another Capture One catalog. The purpose of my questions to support were/are to clarify what happens to albums, smart albums, files, and catalog storage size(s); and what happens if I delete the original catalog after importing.  Customer Support took forever--ok busy; but my questions were just regurgitated back to me to look in the manual; then acknowledged that the manual is not clear; then back to non-answers. And, no reply since the last updated question since 2/22/21.

I did my own testing and came to certain conclusions. I expected more from the Tech Support Team at CP1. And, if they are monitoring this forum; they can refer to Support ID #77215- and contact me directly.

 

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  Ian Wilson

  Moderator

  • February 28, 2021 18:08

  

  I'd think that creating a small test catalog and trying it would be a good way of finding out. It sounds as though you have done that, in which case perhaps you'd like to share your findings with the rest of us?

  Ian

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  Jon Kirshner

  • February 28, 2021 18:18

  Ian, yes you are right. However, I want to first verify with CP1 before I make any statements. I've reached out again to them. Hopefully they will be responsive.

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  Klocko Kian

  • March 11, 2021 08:46
  • Edited

  Thanks for the information, I will try to figure it out for more. Keep sharing such informative post keep suggesting such post.

   

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  Jon Kirshner

  • March 11, 2021 14:10

  I have just received an answer from CP1 support. And, sent them a detailed reply asking for confirmation regarding merged import catalog structure. Once they confirm (assuming they confirm my conclusions); I'll post the entire workflow results.

   

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