Fujifilm X-S10 not supported in Capture One 20 ???
How can this be possible...several months after X-S10 already on the market and not yet supported by C1 20? Dear fellows from the marketing department of Capture One, if anyone thinks that I'll pay 169 euros for an upgrade to C1 21 just to have this camera supported, you are terribly wrong. Having already paid to upgrade from C1 12 to C1 20 a few months ago, if this is your business model, I'm afraid, bye-bye... on medium-term someone will pay the consequences...It is much cheaper to pay 12 euros/month to Adobe and have all cameras supported right from the beginning. Including Camera Raw, Lightroom, Photoshop, and many more editing tools Capture One does not have yet. One can not pretend to compete with the best when not being agile enough or only looking on how to squeeze customers' pockets...This is the best way to lose customers and someone in your company is not doing the maths...
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Permanently deleted userHow can it be possible? Because Capture One 20 is dead as far as new camera support is concerned.
It has ALWAYS been this way - and with every converter, not just Capture One. Some people are just unlucky.
if anyone thinks that I'll pay 169 euros for an upgrade to C1 21 just to have this camera supported, you are terribly wrong.
I don't suppose anyone at Capture One has an opinion on that one way or another, and I doubt that any of the USERS on this forum care very much either.
Oh - and:
https://support.captureone.com/hc/en-us/search?utf8=✓&topic=360000330718&query=x-s10
This is the best way to lose customers and someone in your company is not doing the maths...
Been reading that since version 3 - and yet, here they are...
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"The best way to lose customers ...."
I think that what many people said when Adobe moved to a subscription preferred policy and then on to subscription only.
As you can see from their results in that time and the periods after it was a terrible decision for them. RIght?
Customers are very fickle.
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Then is Capture One to lose. The situation is completely different with Adobe (older versions supporting) and even the old Luminar 4 allows working with X-S10's RAF/RAW files.
I could accept on a version replaced by a new one (C120 --> C21) some new profiles not being available, incomplete functionality, or anything of this kind, but not to be able to open a RAW/RAF file...this is not a matter of luck or unluck...Is the greediness of Capture One and its short sight to consider the users of this software as unconditional followers and stupid payers...
After having bought Capture one 11, 12, 20 is time to say good-bye...It is totally uneconomical to pay hundreds of euros for a lifetime license to be "dead" in terms of functionality after several months while paying 12 euros each month I can have up-to-date support, complete functionality, and much more softs in the same bundle which Capture One never dreamed or was able to have or provide...
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Well, it's your call of course ...
In the next few years, if Apple, Microsoft, Adobe, Google and all of the other IT companies continue to follow the mobile phone markets we will be subscribing to our lives and hoping not to miss a payment.
If the main issues is support for the shiny new camera I think it is safe to assume it will be supported quite soon given that we can find mention of a substantial mid-life release for V21. For V20 I think you will be out of luck.
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You might work for Capture One, otherwise I can't understand how can you ignore or forget Capture One was, at first, lifetime licenses only, then it went to subscription also (deja-vu???) and now, to force license owners to renew, they don't even provide updates for at least the following 12 months after a version was replaced by another. Not to mention years...(what Microsoft does with its Windows) or Fuji doing with its cameras...
Fo me the maths are clear: subscription plan Capture One: 18 euros/month vs. Adobe Cloud (!!!) - 12 euros/month.
Perpetual license Capture One - rubbish, money lost. When change camera, you can throw also your perpetual license...
Pirates...
Not for me anymore
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Fully agree with Octavian... Got my X-T30 stollen, moved to X-S10... and can't use my newly purchased licence of C1 20! After some comparison 11 €/month is now what I spend for Lightroom vs 18 for C1.
I'm so pissed off that I would have made the move anyway even for a comparable price.0 -
How can this be???? I'm late into this party on this and couldn't figure out why I could not locate my photos in Capture One, to then find this post. This is insanity - are they for real??? I'm with Octavian on this one - hate to do it but will be going back to Lightroom - not going to pay $250CAD so that Capture One can recognize my photos... I'm completely blown away by this. Anyone have any recommendations for high quality raw editors other than Lightroom? Was looking at ON1
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Mike N
Timing.
Camera release and availability dates not ideally aligned with C1 annual update release targets which themselves have to be aligned to Apple and Microsoft major release dates.
Maybe Fuji should be persuaded to take that into account for their camera release dates?
They would probably point out that the agreement with C1 (whatever it might be) provides for a Free version and therefore all users wishing to convert RAW files from new cameras will always have access to those files (assuming support is authorised) as soon as they have been assessed and the appropriate profiles have been released.
Ostensibly that is a cheaper option than paying Adobe ...
Maybe your insurance for you stolen camera can be persuaded to cover the cost of making it fully usable again by funding the cost of replacement software as well? Some policies may cover that sort of "total risk" but they are rarely to be found and/or relatively expensive.
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https://support.captureone.com/hc/en-us/community/posts/360014685377/comments/360004296058
SFA, are you trying to induce us to illegal or non-ethical behaviors? What has to do a stolen camera insurance with the failure of a software provider to supply updated support to cameras ??? inducing us to what?...Not my way of being honest. Perhaps C1's policy... Why other parties have to pay for C1 bad marketing and customer service policy?...
By the way...Adobe PS and CC updated immediately and supplied retroactive support for XS-10 too... I'd like to be able to say the contrary, but the fact is that in terms of price to quality C1 is going on the wrong way (my opinion based on the support they provide + increasing costs and higher than their competitors)...I always say one can fool a customer only once in his lifetime...
"Ostensibly" Adobe monthly plan is cheaper than C1 monthly plan...And in terms of customer support far above the later. sorry to say that...but crude reality
In the meantime, I have learned a lot about other (competitors) programs so no need to use C1...
No need to mention Fuji, the software owner and proprietary is C1 not Fuji..
Before mentioning others, look first into C1's own garden.
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Octavian, would love to hear which program(s) you’ve moved to. I’ve uninstalled C1 and will never go back.
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After having bought my perpetual license for C1 became useless for the unsupported X-S10 I have tested and used Adobe and Luminar. You can test for free all and after is for you to decide
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Octavian,
Why would you wish to suggest unethical behaviour?
If one has have insurance cover for a camera one may have cover also for lenses, memory cards, batteries and other equipment that relates to that camera and not any new replacement that happens to be a different model. Surely you would want all of that cost covered as well as part of your policy?
Even if it was not stolen it might not be of any use to you with the new replacement equipment and although you could sell it you probably would not cover the costs of the equivalent components for the new purchase.
If you are paying for a premium insurance policy one might expect that sort of cover to be part of the deal. If it is not, then so be it. Just replace the stolen camera with the same model and everything you still have will still work. Including any software you already have.
But you are right, at the moment we mostly have some freedom of choice at least in some matters and we have the option to move on to other applications. If you wish to claim cost advantages that's up to you. In my opinion there is very little to choose and I prefer to avoid subscriptions for now.
The time when only subscriptions will be offered seems to be approaching rapidly across the software world and indeed in other areas. Thus the complaint about backwards compatibility will be irrelevant since you will always have access to the latest available options.(At least for as long as you also keep up to date with hardware and OS upgrades. That will be easy enough when they also move to a subscription basis. Mac's first I would guess.)
Or perhaps we will simply end up being forced to run everything on-line. Problem solved. Just don't stop paying the bills.
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