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Capture One 21x crashes

Sergio Novelli

Capture One 21x crashes

I am trying to use CO21x, but it is crashing every time it is started. Always locks on the startup screen, that welcome screen with shortcuts to tutorials and etc.

When I manage to pass it, it locks whenever I use the SHIFT key to select more than one image or when I use the shortcut CTRL + A to select all images.

I use Capture One 21.14x on Windows 10 with 8GB of RAM. I need an urgent solution or a direct channel with PhaseOne to resolve this as soon as possible.

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Comments

2 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    Your direct channel to Capture One tech help is via the Submit a Request link at the top right of this page.

    Where are your images located? (Internal disc, external disc, etc?) I see you have 8GB of RAM. That is the minimum requirement, but I suspect that more would be better. 

    But try the link and ask Support for help.

    Ian

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  • Sergio Novelli

    Hi, Ian.

    The first time it happened, the catalog was on an external hard drive.

    Then I copied the catalog to the internal HD and the same thing happened. I uninstalled the CO and reinstalled it and it kept happening.

    The CO20 ran smoothly with 8GB of RAM, I don't think the problem is about memory.

    Thank you!

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