Has Support Gone Missing?
I submitted a support request on March 12th and haven't heard a peep from the C1 Support Crew.
Is this normal?
If so, how long does it typically take C1 Support to respond.
Thanks for your help with this.
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John,
Do you have a case number?
Have you already checked the history of the case and seen no activity?
If so have you added a further comment to the case to "resurrect" it?
If you answer yes to all of those then your post heading is certainly a pertinent question!
When they set up the Zendesk system I think the intention must have been to provide a wealth of guidance for self-help consumption and assume that interactive assistance might then be less in demand.
There is, certainly, a wealth of information now available but of course it does not follow that answers to all questions and queries can be readily found in that resource.
Maybe one of the support managers will review the situation now that we are well over a year into the Zendesk solution.
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Haven't heard from anyone yet.......crickets............
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Would anyone please be so kind to let me know if C1 Support even exists anymore?
I used to receive a response within 24 hours.
I would just like to know if C1 has stopped offering Support. I can then go from there.
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Easy, log in and check to see if it is there in the my activities under your menu.
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Thanks Don.
It's there and the status is "Active".
I'm just not sure there is anyone around to act on it.
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The online information pages for Multi-user licenses suggest one of the benefits is the availability of Support within 24hours.
Enterprise license option used to mention the same target response time but that seems to have been passed over in the latest page updates. However, as Enterprise is presented as a higher level of Multi-user license presumably the 24hours still applies.
Does anyone have experience of Support response when running Professional operations with either Multi-User or Enterprise versions?
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