Can't install latest update to CO 21
No matter how many times or from which browser I download it, and whether I do so as administrator, when I try to install the new update to Capture One 21 - the one about which I received notice by email on March 9 - the result is an error message that reads, "The setup files are corrupted. Please obtain a new copy of the program." Anyone able to install the new update?
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Installed it without any problems (Windows 10).
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Thanks for your feedback, Alexandre. I'm glad the update installed successfully for you.
I've submitted a support ticket to CO in hopes of resolving my issue.
One thing I haven't done is reboot my PC, so I will do that now and hope for the best.
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After a reboot, none of the previously downloaded versions of the new update installs correctly, and an attempted installation of a freshly (post-reboot) downloaded new version produces the same error message. My quest continues.
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Ich konnte das Update nur mit 2 Fehlermeldungen installieren.
Ich habe diese ignoriert und das Programm läuft soweit als Version 14.1
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Same problem as Andreas Tophinke. Ignored this 2 error messages. CO 21 is running.
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Thank you for your report, Andreas (which I read thanks to Google Translate). I'm glad you were able to get the update to work.
The error message I encounter says nothing about registry errors and does not give me the options the error message you faced gave you. My error dialog box simply provides an "OK" button by which I can acknowledge the error. Regardless of how many times I attempt to install the file, I receive the same error message.
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Problem resolved.
One troubleshooting step that I hadn't taken was to check my antivirus software. My suite of protective tools includes what it calls "privacy guardian filtering," which basically thwarts cookies and other web activity tracers. When I turned that filtering off, the CO 21 update installed without issue and the software now shows as version 14.1.
Thanks for your interest in this thread.
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(NOTE: Yes, I replicated my reply in the threads I found covering this bug to keep things in context)
I ran into the exact same issue installing the Capture One 14.1 update ("RegCreateKeyEx failed; code 5. Access is denied") when the installer tries to create the .CR2 and .CRW-related registry keys. As mentioned in this and other threads, one can ignore and continue without any obvious issues running the application.
A workaround that did work for me was to boot Windows 10 in safe mode (search for and run System Configuration, click on the Boot tab, check Safe boot, and press the OK button), and run the installer. The installer finished without problems; once done, reboot Windows using a "Normal startup."
This was also documented in an old thread describing the exact same problem with a previous Capture One update file, titled "C1 20 installation issue on Win10 Pro" (https://support.captureone.com/hc/en-us/community/posts/360009401898-C1-20-installation-issue-on-Win10-Pro?input_string=WORKAROUND%3A%20Capture%20One%2014.1%20Update%20%22Access%20is%20denied%22%20(RegCreateKeyEx)%20Install%20Error)
I understand Capture One support may not look at these threads, but as a software engineer by trade, I would look at an issue with the installer, RegCreateKeyEx calls, and UAC. Also, FWIW, both keys where I got the failure already existed and had values related to other programs (e.g., OpenWithProgids had entries for Affinity.Designer, Affinity.Photo, and Affinity.Publisher - 3 pieces of software I also use and have been installed in my box for some time). And, the Capture One update did not change the keys in any obvious ways even after it succeeded. But, I digressed, yet I do suspect this is an issue with the update/installer file itself. :-D
Hope this helps folks a little more!
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