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Nothing works

FirstName LastName

worked with capture one pro over  a month 

now the

preview image is poor and cannot edit images 

even when i import new image the resolution is bad.

now everthing is freeze.

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Comments

9 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    if other members of the forum are to be able to help you, you'll need to give more details. Which version of Capture One 21 - the latest release? Which version of Windows. Has anything else changed on your computer recently? Have you tried reinstalling Capture One? 

    Ian

    1
  • SFA

    Did the problems seem to appear at the same time as a Windows 10 update?

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  • FirstName LastName

    hi thanks for  comments

    1. I have the latest version, I have deleted capture one and reinstalled it again and the problem  stay the same 

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  • FirstName LastName

    did it again uninstall. nothing. stiil bad image quality, bad import stuck 

     

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  • OddS.
    • Edited

    OK, so you have the latest version of Capture One, but what variant? (Top menu line -> Help->About Capture One).

    If Capture One Pro, are you operating in Session mode or Catalog mode?

    What is the actual image file type?

    Has the image file been opened/processed by some other image application(s)?

    Have you moved the image file using application(s) other than Capture One?

     

    1
  • FirstName LastName

    thanks 

    1. capture one 21 pro build 14.1.0.74(c058ddf)

    2.session mode

    3.cr3 

    4.no. no other image application

    5. all the files are still in the capture folder, i have tried to import them on lightroom and they are fine.

     

    the only thing I did I connected my tablet as a monitor screen via usb and a software and then 

    after i disconnected all the images turn bluurry cannot process any file and capture one freeze until I close it 

    shlomi 

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  • OddS.

    the only thing I did I connected my tablet as a monitor screen via usb and a software and then after i disconnected all the images turn bluurry cannot process any file and capture one freeze until I close it

    Does Capture One work as expected if you

    • disconnect the tablet
    • remove/disable that third party software so it can not be autostarted
    • restart your computer with an ordinary computer monitor connected
    • start Capture One

    Test without introducing any other software (let alone third party software that fiddles with the computer's video system.)

     

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  • FirstName LastName

    THANKS 

    IT WORKS

    many thanks 

    shlomi 

     

    the only thing I did I connected my tablet as a monitor screen via usb and a software and then after i disconnected all the images turn bluurry cannot process any file and capture one freeze until I close it

    Does Capture One work as expected if you

    • disconnect the tablet
    • remove/disable that third party software so it can not be autostarted
    • restart your computer with an ordinary computer monitor connected
    • start Capture One

    Test without introducing any other software (let alone third party software that fiddles with the computer's video system.)

     

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  • FirstName LastName

    oops I did it again 

    download another app  so I can see better images on my tablet as a second screen 

    after 10 minutes of work capture one stopped responding 

    deleted the app and restart my computer. 

    this time capture one did not work as before 

    please help 

    thanks \

    shlomi 

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