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Error! My capture doesn't recognize my camera Sony

giste producciones

Hi guys!

I used to work with Capture one v12 in my old laptop with my Sony ilce 7sm2  and it was all perfect. Then I tried it in a laptop I borrowed (https://www.pccomponentes.com/hp-15s-fq1095ns-intel-core-i5-1035g1-16gb-512gb-ssd-156) and I can't make it work now. I have tried both with v12 and 20.0.02 but still no success: installation goes OK but when I plug the camera in, the laptop (or the software) doesn't recognize it.

To be honest I do not know if this is a IOS or a Capture One issue since the storage mode of the camera works fine in the laptop. I have already tried the typical stuff: updating drivers, installing again...

 

Any clue?  Thanks!

 

I would like to fix this since I really love this laptop and I intend to buy one for myself (so I want to use Capture One on it)

 

Thanks!

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Comments

4 comments

Date Votes
  • SFA

    Plug the camera in for what purpose?

    Downloading files or using tethering?

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  • giste producciones

    Tethering mate; I was doing an e-commerce photo shoot.

    Thing is the usb cable, camera and so on worked fine (I finally did the job with the old laptop). So again, this is a computer or software (in-pc) issue.

     

    Thanks!

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  • SFA

    A very basic question but it should still be asked.

    Have you checked that the Preferences file has Sony checked as an option for tethered use?

    When you say the borrowed Laptop does not recognise the camera - does it see it as a mass storage device or is that also not working?

     

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  • giste producciones

    Yeah, I have checked the camera settings are it's all fine (remember I use the same camera with a different laptop and it works fine). 

    In this borrowed laptop the camera is not recognized well I think when I connect it in tethered mode; when I connect it as mass storage it works fine like any USB, HDD, etc. but in this mode the computer says "unkown device". I can find it in the control board so the system is recognizing it somehow, but I can't access to it in any way. Also I can't remove it with security and so on.

    So I think this is a Sony-Laptop problem that I have noticed using Capture One but not a Capture One issue itself. Still, I need the help ahah

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