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Unable to log in using Safari

Permanently deleted user

When I try to log in using Safari 14.0.3 on macOS 11.2.3, I get the following error message

{"message":"invalid json response body at https://app-co-myaccountspaclientbff-we-live.azurewebsites.net/api/v1/Sso/GetZendeskSsoUrl?redirectUrl=https%3A%2F%2Fsupport.captureone.com%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F360012370278-Time-and-Date-setting-in-export reason: Unexpected end of JSON input"}

Log in works properly using Firefox 86.0.1

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Comments

2 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    I had this a few times. I asked Support for help with it. They suggested signing in to my Capture One account first, and true enough that did seem to let me sign in OK to the forum too. What I had previously done to get round it was clear the website data for the Capture One site (Preferences in Safari, then Privacy and the Manage Website Data button) but I found myself having to do it fairly often, which was annoying.

    Ian

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  • Permanently deleted user

    Ian,

    Thanks for your reply. I tried logging into CaptureOne at https://www.captureone.com/en/account/enter-email. That was successful and was then able to post to the forum.

    0

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