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Capture One 21 Setback

Permanently deleted user

This is my first time posting here and unfortunately it's about bad news after having going thru some pain yesterday with 21.  

I'd used Capture One 6, like 10 years ago on Mac after Apple's Aperture was discontinued.  It took a while for me to get familiar with the GUI and to discover the immense power that comes with it.  To say the least, there've always been crashes in the earlier versions of Capture One for years, as I think the click to send the error report to Capture One and Apple didn't do much good.  Fortunately all my photos were always intact after I reopened Capture One each time.  

Yesterday, while I was exporting photos the Mac shutdown by itself!  Upon starting up I noticed only partial output was completed.  Then I realised that I couldn't start up Capture One anymore with the error reporting window appearing every time.  I check other apps on the Mac and they worked fine but I went ahead to try restarting the Mac again and cleaning up the SSD space but that didn't help.  

Thereafter I reinstalled Capture One and that also landed on the same error.  Then I thought it could be the catalogue as I had some issue finding some photo folder in Capture One earlier.  That led me to do the drastic and painful move to delete the Capture One catalogue file and start afresh with a new catalogue.  Hit the right note and Capture One managed to open but naturally I lost my recent edits which I had to redo all over again although it was much faster as I knew what I had done.  

Hope it's only this one time pain I had to go through but I also noticed that sometimes the viewer focus process wheel appeared turning endlessly until I quitted and reopened Capture One.  Is there a bug fix coming for this or is there anything else I'd missed?  

Thanks for hearing me out.  

(MacOS Big Sur version 11.2.3, Capture One 21 Pro version 14.1.0.220)

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  • Permanently deleted user

    Yesterday, while I was exporting photos the Mac shutdown by itself!  Upon starting up I noticed only partial output was completed.  Then I realised that I couldn't start up Capture One anymore with the error reporting window appearing every time.

    Ahhh, you should have come to us with this complaint right away.   We could have saved you the effort of replacing your catalog.

    Capture one uses a "lock file" to ensure that only one copy of capture one is accessing the catalog at any given time.  When the app quits or when you switch catalogs or sessions the lock file is removed.   If your system crashes, as yours did, you have to manually remove the lock file.  It only takes a few seconds.

    • Open a finder window.
    • Navigate to the folder that contains your catalog
    • Right click on the .cocatalog file and select Show Package Contents
    • remove the file named "writelock"

    That's all you need to do to regain access to the catalog.

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  • Permanently deleted user
    • Edited

    Wow, that's simple.  Thank you very much Marco for this great tips which will come in handy in the future if needed.  I only thought that restarting will clear and jam or lock in the system.  

    Not sure what caused the lock and also the persistent viewer focus activity progress wheel thing.  Anyway, I'll monitor further and hope the system will be stable henceforth.  

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