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How long does it take to get a response to a support ticket?

Permanently deleted user

I am currently have a 30 day trial of Capture One.  I hit a problem early on and raised a ticket. I have had no reply to it.  This means that I have tried to use Capture One for 2 days and waited for a response for 10 days of my trial. I have even gone as far as reinstalling my OS to see if that would fix the problem. It didn't.

Is there any way to see my existing ticket?  I only have an automated response.

Is there any likelihood of getting a response before the trial expires?

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Comments

2 comments

Date Votes
  • Permanently deleted user

    Couple of days is not unsusual

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  • Permanently deleted user

    Got one after 10 days.

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