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license key problem

ANDREAS SFYRIDIS

Hello everybody

I’ m facing an issue concerning my licence as the above license looks that is not valid, although my annual subscription is still in order
 
Very recently I had to format my PC
 
Since I have problems to activate the version 20. 
 
I’ m going to my account to see  Manage Licenses and then License Management. When I press the Order History Button the program asks me again me E-mail
I fill my e-mail address and I never receive any mail.
 
I’m completely confused
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1 comment

Date Votes
  • April

    Hi Andreas,

    Your order history is connected with your payment details in Fastspring, this means that the email you have to enter is not necessarily the same email as you used for creating your Capture One user account. If you payed with PayPal, the payment will be connected to the email you use with your PayPal account. Otherwise try entering another email you might have used when paying. 

    You are not receiving any email because you do not have any order history connected to that email. (Please check spam folder as well, just in case).

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