50% offer

Comments

10 comments

  • Claude CAUWE

    I may be wrong, but usually the discount is only valid on the licences, not on the upgrades

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  • Stephen Costigan

    Let's hope not Claude as that's a disgrace. £100 at 50% discount is a lot of money for the upgrade, but £199 is outrageous for the minimal differences between the 2 versions. 

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  • SFA

    Stephen,

    Did you go as far as creating the order and then applying the discount code?

    If so, did the order process not accept the code?

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  • Stephen Costigan

    Hi, I added to my basket which showed a price of £199. I then added the promotional code but nothing happened. I tried using Chrome and safari with the same result. There was no message to say invalid code or anything.

     

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  • SFA

    Interesting.

    You mention a time out - any possibility that the time limit had expired - taking time zones into account?

    I recently saw something similar in the mail, though not 50%, but did not follow it through to the order placing point. 

    It may be applied later in the process but I would not be tempted to try that on a speculative basis. Or it might just be that the "offer" is a comparison of upgrade price to full price. That would be somewhat out of order AND suggest that the purchase price has been further increased.

    Or the email might be a scam not originated from Capture One, though how that might work is not very obvious?

    Either way if you are a Mac user and a buyer of the latest and greatest Apple hardware, the deal may have legs in terms of what has already been suggested for enhancements to be delivered in the V21 release period.

    For Windows users, like me, the potential benefits to cost options seem less obvious.

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  • Stephen Costigan

    There was no timeout, the 50% off was valid for 24 hours and I'm still within that time period. I was actually at the payment screen and that is where I entered the promotional code, so pretty much at the final stage of the order process. I received the email following the end of my trial period of using version 21, so almost certain it isn't a scam. I've emailed Capture One Support but very much doubt that I will get a reply and certainly not within the offer window. 

    It's such a shame because I enjoy using Capture One and was prepared to pay £100 for the upgrade but no more. Like many people have said before, loyal Customers mean nothing anymore. It doesn't make sense that it costs £50 more to upgrade than to buy new. I only bought v20 in August/September last year so not prepared to spend another £150 to buy new again, only to be stung again when v22 comes out. If they get back to me and I can upgrade for £100 then I will be happy, if not then like many Capture One users I will be taking my business elsewhere.

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  • SFA

    Interesting.

    I sort of agree but also see the other side of the picture, so to speak.

    I don't think the purchase half way through a version life is especially relevant. If you have waited to update V20 until 6 months into V21 then presumably you can do the same for V22 and therefore it is still an annual recurring cost. More about cash flow than total expenditure.

    If I was a Mac user and have read what is promised on that platform I might buy in early to take advantage later. But I'm not Mac so that does not affect my decisions.

    I have no great desire to hop from one application to another for the sake of a few units of currency.  Nor do have any great need to take such a leap as I am not a serial buyer of new cameras and lenses. So waiting or shipping aversion has little impact unless the price escalation could be ameliorated a little somehow by using the offers in the knowledge that the future will never ever be as cost-effective no matter what. We could speculate that the future could be exponentially expensive - but we don't know that. And if it is then maybe it would indeed be time to consider jumping ship. Not so easy to do with a subscription but viable with a perpetual license, at least with a year or two to transport one's legacy images as well.

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  • James Grove

    Alas, a great deal of software has matured to the point where maintaining cash flow to continue supported the product becomes difficult, hence why many companies now offer buy out right at the current version or subscribe and always have the latest version. The later is often cheaper, but I think with a subscription, when you cancel you loose all access to the software?

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  • JStu

    I have the same problem at the moment...

    I received a coupon code for 30% off but when I add it to the payment screen a message pops up saying there is an "unexpected error" (the code was - SAVE30-3937QGHC) I can't find anything that states I can't add a coupon code to certain products either. I would obviously buy bigger packages if I stand to save more.

    The message with the code was sent directly to my email from cap1... it can't be a scam as the email address is the one they used to send me my license key...

    I have tried applying this to multiple versions of the software and they all say the same thing???"unexpected error"... now I don't like to think of people as being dubious but when I tried another code I found on the net it said "discount code expired" so their system to recognise old codes seems to be working... making me think that this is just a drive to get people to the payment page... this is the first time I am going to be buying the software but I'm starting to think again about it now. I love the software but stuff like this seems a little icky, any help would be much appreciated.

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  • Stephen Costigan

    Due to the lack of response from Capture One Support, to my email regarding the 50% upgrade and what I now believe to be true, is that the discount isn't valid for existing Customers, I have renewed my subscription to the Adobe Photography plan. I will still use Capture One 20 but won't be investing any more money in a company that doesn't care about what used to be a loyal Customer base.

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