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"Upgrade to Your Capture One" screen is grayed out when I try to upgrade

dean cheng

When I try to upgrade, the "Upgrade to Your Capture One" screen is grayed out after hitting the "Upgrade" button. 

I got to this page through an email about the APRIL40 special. Do I need a license key?

If so how do I find my license key? 

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Comments

7 comments

Date Votes
  • SFA

    Are you online?

    Are you paying for a subscription or do you have a perpetual license?

    Which version of C1 are you currently using?

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  • dean cheng

    I have a perpetual license for Capture One 20 Pro

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  • SFA

    Can you log in to your account at Capture One and access it successfully using identity and password?

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  • dean cheng

    Yes I am signed in with password.

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  • SFA

    So if you go to the Upgrade link when logged in to your account you get a greyed-out screen rather than the available upgrade options?

    I'm just trying it and seeing the screens I would expect to see so I am not sure what to suggest other than maybe clearing browser cache, a different browser, and all of the usual internet connection troubleshooting options as a starting point.

     Can you get to other facilities related to your account - like Order History?

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  • dean cheng

    I switched browser from safari to chrome. I pasted the link for the APRIL40 onto Chrome browser and I got the purchase window. So Safari was the problem. Thanks for the help. 

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  • SFA

    You're welcome!

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