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Canon R5 not tethering on mac capture one pro

Permanently deleted user

My macbook pro 2019 does not see my R5 when tethered.  Well, maybe it sees it but it will not connect.  The camera knows it is trying to connect but the computer doesn't connect.

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Comments

8 comments

Date Votes
  • SFA
    • Edited

    Is a memory card in or out of the camera?

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  • Permanently deleted user
    Top Commenter

    Which Capture One version? 

    You need 13.1.2 or newer:

    https://support.captureone.com/hc/en-us/articles/360002718118-Camera-models-and-RAW-files-support-in-Capture-One-#h_af1e6c60-5aa0-4c94-aba5-07e141364fb3

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  • Permanently deleted user

     I was able to fix it.  Here's what I did. I reinstalled the firmware on my camera and then I uninstalled Capture.  Wiped it from my computer and reinstalled it.  After that, everything worked.  

    As far as a card.  I had tried both.  OS is current.  I use Capture One Pro (most current).  

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  • Permanently deleted user

    The super weird thing is that it happened to my computer at work as well.  These computers are not linked to each other and I have the same problem with both laptops.  SO..... I have to think it has to do with the capture software(probably not but...), it's either that or camera firmware, but those are not the same either.  The reason I say that is because my laptop at work is running Catalina and not Big Sur(laptop at home).  I shoot Mark IVs as well as R5 and neither will tether.  And here's the kicker.  I shot my Mark IV all day last Thursday and Friday.  Everything worked fine.  When I got on location on Sunday it did not tether and would not tether moving forward.  Then, my R5 that was working stopped working as well.  I could go on but that is the jist.

     

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  • Permanently deleted user

    Either way, the problem is solved on my personal laptop.  I have to run thru uninstall/reinstall on my work laptop tomorrow and then see if that fixed it.  I will update when I have that answer.

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  • Permanently deleted user
    Top Commenter

     I was able to fix it.  Here's what I did. I reinstalled the firmware on my camera and then I uninstalled Capture.  Wiped it from my computer and reinstalled it.  After that, everything worked.  

    So you downloaded the latest version?

    Then as I suggested, you were probably on a pre 13.1.2 release.

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  • Dane Moffat
    • Edited

    I have just been through a complete disk erase and reinstall of my OS and all apps. I have Capture Pro 21 and I updated to the latest R5 firmware but it still wasn't showing up in capture. I'm on Macbook Pro 2017 with Monterey. Finally today, after 2 days trouble shooting I was able to tether but connecting via the HUB on my LG Ultrafine external display. Capture now also detects my camera on 3 out of 4 USB ports on my Mac. One of the 3 is shaky and takes a long time to connect. Something awoke when I connected via the Hub on my external display, and now it's working sort of. I don't feel like I have a reliable enough solution yet to take my R5 on a paid shoot. Some additional things to note: 1. My Canon 6D Mark II detects in Capture on all my USB ports. 2. At work I use a 2019 Macbook Pro which detects the R5 every time. Maybe I just need the latest Macbook Pro? 

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  • Permanently deleted user

    If I deactivate CP1 can I reactivate it again on my machines?

    Thanks! 

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