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Wrong Lens Correction applied on raw import

Florios Demosten
Hey guys, I'm having an issue where Sony 85mm ends up being my default lens correction for every photo, no matter what lens I'm using. I don't see any "reset to default for this camera" in here like other options do.
 
 
Has anyone experienced this?
FYI this does not occur in photoshop, EXIF data from camera is correct.
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Comments

5 comments

Date Votes
  • SFA

    Are you, perhaps, importing images with presets applied at the point of import?

    As an experiment, if you temporarily Disable default lens correction in the Lens correction tool, what happens?

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  • Florios Demosten

    @SFA no change, all import presets are off.

    Problem persists with no reasonable reason why.

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  • SFA

    In that event if you have not already created a Support Case I would suggest now is a good time to make one.

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  • Florios Demosten

    Thanks, I have already but I dont think I've ever gotten a reply from one. Thanks for the help.

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  • SFA

    Florios,

    It seems that the available support resources have, perhaps, some targets for customers using Enterprise licenses that may be more responsive than the "regular" clients can hope for.

    Nevertheless, in my experience (rare) of creating a Support Case the email confirmation arrives swiftly and I can access the history of the Case on line.

    That means I can see what has happened so long as some correspondence via email has been active. Also it means that I can continue to send messages to chase activity if I feel it is necessary to do so. 

     

    Where a real day to day problem exists I think it is important to keep that communication going and prompt it when necessary. It should make the Case more visible to the supporters who may well be dealing with large numbers of cases many of which will self resolve and do not really need support intervention.

     

    (In my experience that is just the way things are in Technical Support and so trying to differentiate the cases that require a real response from those that do not can be challenging. Across all cases there can be similar challenges for decisions on action required depending upon the detail provided in the description of the problem or available in the log files where they have been provided. Replication of many problems  - especially anything that might be system/installation process related - can be extremely difficult to replicate in a support organization's test systems.)

    Keeping the comms activity active for a case will tend to mean it will see regular attention at the service supplier's end.

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