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Capture One constantly crashing when exporting photos!

Michael Jumper

Capture One constantly crashing with blue screen of death every time I export more than one photo at a time!    I have sent in many many crash reports and have never heard anything back from anyone at Capture One!!!!

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3 comments

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  • Permanently deleted user
    • Edited
    Top Commenter

    And do you really think you've provided ANYTHING LIKE enough information about your environment, your workflow and so on, to give anyone else a decent shot at trying to help?

    What you've done is the equivalent of waltzing into your Doctor's surgery, announcing that you've "got a symptom..." and expecting a full, detailed and accurate diagnosis.

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  • Michael Jumper

    Sorry, didn't mean to upset anyone!

    I was really upset that I had sent all these crash reports over last 2 years to Capture One with name and email address and never heard any reply.   I guess they may have too many to reply to everyone.   

    AMD FX-8300
    Gigabyte 970A-DS3P
    16gb DDR3 memory
    Nvidia Geforce GTX 1050 2GB memory

    It happens mainly when exporting pics.

    I can happen if I doing a lot of edits in a row.

    I guess it is just time to upgrade my computer!

    Thanks and sorry for so little information!

     

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  • SFA

    Mike,

    WIndows crash reports are, as far as I know, only ever used for generic statistical analysis. By ANYONE. 

    Assuming they are used at all.

    For personalised support you need to create a Support Case (old terminology) using the "Submit a request" feature of the Community Website.

    At your end you could consider looking at the log files to see if they provide some clues. 

    If log file interpretation is not your thing, try turning off Hardware Acceleration in the Preferences and then see if that makes a difference.

    If it does make a difference you may want to check for alternative drivers for your GTX 1050 to see if a change solves the problem. 

    There are sometimes issues with the installed levels of some components of Windows but without knowing which version of Windows you are running I'm not sure it would be wise to make any suggestions in that area other than to say that the .NET and C++ revision levels can be implicated in crashes from time to time. The crash report may have some information related to that but not necessarily anything that a mere mortal can understand readily.

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