Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Where is the Support ?

Charlie

First, I have been very supportive of your product in spite of having to purchase a new license after being sold a perpetual license in the first place.  Now it’s been 2 days and no reply to my request for tech support. This is ridiculous.

0

Comments

4 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    The members of this forum are just your fellow users. I assume you did submit a support request using the Submit a Request link at the top right of this page?

    Why did you have to buy a new license? What version did you have before?

    Ian

    0
  • Charlie
    • Edited

    Hi Ian, I owned the Nikon 20v with a perpetual license. Then v21  came out and was told that if I wanted the latest update I needed to put purchase a new license, as the term perpetual only applied to minor updates and not the latest version.  This didn't sit well with me, but I upgraded anyway.

    Yes I submitted a tech ticket, but no response to date.

    0
  • Permanently deleted user
    • Edited
    Top Commenter

    Do you really think two days is too long? Especially as one of those days was probably a Sunday...

    -1
  • Permanently deleted user

     one day is very long wait.

    0

Post is closed for comments.