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Verifying email & activating account

Coffee Powered
I am trying to set up CO for the first time. I received the Verify email and Activate account email. When I click the link, it takes me to my account profile. But I haven’t received an email with my license code to be able to use CO.
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Comments

8 comments

Date Votes
  • BeO
    Top Commenter

    Login to your account. You'll find the license management and code there.

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  • BeO
    • Edited
    Top Commenter

    But maybe drink a coffee first :-)

    cheers

    BeO

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  • Coffee Powered

    When I go to Manage licenses, or Order history, all it tells me is that en email has been sent with instructions for accessing my account. No license info.

    And having more coffee always helps! ;)

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  • BeO
    Top Commenter

    It should be somewhere under Manage licenses (not Order history). Maybe not visible at first, look out for a dropdown or something alike.

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  • Coffee Powered

    Thanks for your help.
    Under Manage licenses, there are 2 headings. License Management and Offline Activation. When I go to License management, the only option is a link to Order history. When I try Offline activation, it needs a license code.

    My impression of what is happening is that when I click the original link from the email to verify my email, the activation process isn’t being completed. Otherwise I should be getting an email with the license code, or I should be able to find the license code under the Manage License section of my account. I’ve tried several different devices too. Same thing happens on each one. I’m thinking this is a bug on the website/server side

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  • BeO
    Top Commenter

    Do you have such a dropdown (see red circle in 2nd screenshot)? It opens up the 1st screenshot.

     

     

     

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  • Coffee Powered

    I don’t have that option. Here’s what I see when I go to License management:

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  • BeO
    Top Commenter

    Then I don't know. Try contacting Capture One support, e.g. via the link "submit a request" on top of this forum page.

     

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