?OFFLINE
My iMac ran out of storage room I placed a very good 3TB external SSD drive. Now when you "look" at an image it says ?OFFLINE . I have contacted C1 they send back the "standard" response which DOESN'T work .I sent them new pictures of my desktop and they keep sending me the same useless response .Now the "locate" function is not even working on the catalog . It has been 11 days !!! Lightroom/Photoshop have immediate online support C1 has NO support other than sending out a standard form response and if that doesn't work too bad!!The big question is who else can assist with technical support when C1 doesn't ?
Most support can be dealt with via the standard response...saves time and $$$. So that's great but after 3 tries ...in baseball your out!! So I will even spend a few dollars and get up at 2am my time to resolve an issue.
C1 is a great program !! I like it way more than LR/PS especially the layers. BUT they need to "UPGRADE" the tech support side.
Sorry about the ranting !!
Anyone have any suggestions or has had similar issues
THANKS
Stephen
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So tell us what you did after you got the external drive. Presumably you moved images to it. Using Finder if you are on a Mac (Windows File explorer on PC?) or by moving them using the Library tool in Capture One.?
You've said they sent you a standard response but it doesn't work, but you haven't told us what their suggestion was, so it is a bit hard for us to know what to suggest!
Ian
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Can I present a similar point of view? Like Stephen, I have several drives with similar or identical sets of folders of images on them and due to backing up and moving off site, this is the way it is likely to stay.
In other software like Aperture, this is OK since you can rapidly reconnect and link to folders and images on hard drives. I can't see an option for batch relinking in C1. The 'Standard' response appears to be:
1) Browse to the folder within the Folders area of the Library Tool. Offline folders are indicated by a warning triangle.
I see no warning triangle. So that response doesn't work.
2) Right-click an offline image and choose ‘Show in Library’. The folder containing the image will be highlighted within the Library Tool.
When I do that, I get a cryptic "file not found" message. Furthermore, there's no clue as to the file path - nothing to show the original path back to the that image in the disc folder structure. Aperture shows all missing files which you reconnect a library. It shows images of selected files so you can navigate easily to the enclosing folder or even hard drive and if the hierarchy is the same, everything can be reconnected in one click.
Call me finicky, but isn't this what computers are good at? In this respect, C1 is like some Commodore program from the 80s.
You can select just one image and manually retrace the file path (by referring to either the Finder or Aperture) and reconnect just one image. What about the other 50,000 images?
I also agree with Stephen. There is no support within the conventionally accepted meaning of support. With Adobe you might get a message like "you have discovered an undocumented feature limitation." but with C1, it's the sound of silence.
C1 is not cheap and it's meant to cater for people who take pictures for money isn't it? My time's worth a bit more than this!
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