Software crash when browsing for a catalog at start up (Win 14.3.1)

Permanently deleted user

• August 31, 2021 19:16

Bug!

C1 v: 14.3.1.14    Win v: 21H1 build 19043.1165

When starting C1 and holding down the ALT key, it displays a dialog to create a new catalog, browse for a catalog, or Quit.  After hitting Browse, C1 then displays another dialog stating "unable to initialise the program"

 

I've uninstalled / reinstalled, uninstalled all previous versions etc..  Any ideas please?

C1 v 14.2.0.48 is fine and works as expected.

thanks.

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  SFA

  • August 31, 2021 19:27

  You can contact Customer Support here:

   

  https://support.captureone.com/hc/en-us/requests/new 

   

  However, it seems you are running the Express version and Express is limited to a single Catalog which may be contributing to your problem (although the way the problem is presented and the suggestions offered seem to be less than optimal). 

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  Permanently deleted user

  • August 31, 2021 20:03

  Hi

  You are correct that C1 express is limited to 1 catalog.  But, express has the ability to browse to or create a catalog.

  I'll log it where you have provided the link.

  thanks.

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