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Capture One crashes & not showing all files

Permanently deleted user

Hi there,

I am experiencing two issues with CO21 14.3.0.260:
1. it crashes when switching from viewing folder contents to viewing catalog contents (in left top pane)
2. folder contents with filtering by year (left bottom pane) ist not showing any of the movie files it contains while they are correctly shown when choosing the respective year in the folder (top left pane). And yes, Im am selecting the top folder in the left upper pane...

Anybody andy suggestions?

Sincerely

Philip


https://captureone.sendsafely.eu/receive/?thread=YR8V-7GGU&packageCode=qbgin1dzLJnfhM4C9BFtyc81L2Q2t1vqKZPmNaPPfPE#keyCode=mdjENCGCbEPA22bAwXoR0u5B4FTQxrSSB372HFW1ROA

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  • Permanently deleted user

    btw: I have submitted this problem as a bug report / support request 23 days ago and didn't get any reply... is this a normal time span / behaviors for CO21 support?

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  • SFA

    If you have used the "Submit a request" option you should have received an automated email in response and a Case number.

    You can check for the record of the Case and any followup activities (just in case the email communication route has not worked for some reason) using the "My Activities" feature of the Community pages that can be found in the options available in the drop-down menu under your User Name at the top of the page.

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  • Permanently deleted user

    Thanks for your response but unfortunately that where I check on a regular basis... and not reply yet... Is there any other way to get in contact with the support?

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  • SFA

    You could try adding a comment to that reference case. Was there no response at all? Did you not receive the automated acknowledgement? (eMail spam folder perhaps?)

    Was the time you created the case around the same time that there were some serious internet service disruptions and problems around the world?

    If so I suppose it is just possible that the effectiveness of the system was broken for a while and things may have been missed. A new comment would, I would hope, appear on a list of new activities that someone or some part of the system should be monitoring.

    Or try another Case to complain about the lack of response to the first case. 

    If not that then you always have the delights of "social media" I suppose. That's not a route I would choose but others might prefer it. 

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  • Permanently deleted user

    Thanks for your suggestions, I'll go with all of the above except for social media... 

     

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