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Images offline

Permanently deleted user
I have C1 version 20 on a Mac with internal storage that I decided to replace. Bought new Mac with external storage and installed a new license of C1 version 21. Attempted to transfer the catalog from the internal drive to the external drive. Had proxy errors and would not transfer. Attempted numerous verify and repair sequences but no success. Ended up Going to time machine backups to find a back up that would load. Ended up with an April backup that transferred to the external drive with no errors. Least about a 1k images from April to July but that is another issue I will solve after this issue. Right now the images are off line and the “locate” option on the memo is grayed out. I emailed Capture One but no response. Please advise if anyone has any thoughts…thank you.
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  • SFA

    When you write "I emailed capture one" do you mean that you used the "Submit a request" feature of the Community and created a Support Case?

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  • Permanently deleted user

    Yes

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  • Permanently deleted user

    Is this a managed ("self contained") or referenced (image files stored outside of the catalog) catalog? Sounds like you simply copied the catalog using Finder, which would be fine for a managed catalog, but if you also used Finder to copy referenced image files, then C1 doesn't know where the files are and will show them as Offline. The right way to move referenced files is to open the catalog BEFORE moving the images and then have C1 move them. Otherwise you'll have to Locate all of the files you moved.

    Alternatively, if you've already moved the files using Finder, make sure that the new volume name is the same as the old one AND that the name is unique. Then C1 should find the images as before.

    Example: If the files on your old Mac were on "Macintosh HD" volume, in the "Original Images" folder, then:

    1. Make sure that the new internal disk is NOT named "Macintosh HD". You can rename it to anything using Finder.

    2. Rename the external drive to "Macintosh HD" and the folder containing the images to "Original Images" (again, from my example). That should solve the problem.

    Of course you don't want your external disk to be named "Macintosh HD", so rename it using Capture One and NOT Finder and you should be set.

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  • Permanently deleted user

    Sorry but I am very confused. All I wanted to do was move my catalog from one computer using version 20 to a new computer installed with version 21. I thought all I had to do is move to file to an external drive and the double. Click the catalog and it would load and convert in version 21.

    But ran into proxy errors on the old computer. So I had to revert to an older back up on time machine that loaded with no errors. All went well until I noticed the files were listed as off line.

    Knowing what I was trying to do how should I have done this?

    At risk is about 14k of important images…don’t want to make any more errors. Any help would be greatly appreciated.

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  • Permanently deleted user

    All I wanted to do was move my catalog from one computer using version 20 to a new computer installed with version 21. I thought all I had to do is move to file to an external drive and the double. Click the catalog and it would load and convert in version 21.

    You need to understand the question Abbott Schindler asked. I'll repeat the question: Is this a managed ("self contained") or referenced (image files stored outside of the catalog) catalog?

    The answer as to how to get your images back may well depend upon the answer.  My GUESS is that you were using referenced images.  When using referenced images moving the catalog does not move the images.  The catalog is still referencing images in their old location, perhaps on a drive in a computer that you are no longer using.  Is that what happened?

    If so use Finder, not capture one, to find your images.  Are they on your internal disk or somewhere on the external drive?   If they can not be found at all they are probably still on the internal disk of your old computer, the one running Capture One 20?  In that case you'll need to re-attach the external drive to the old computer and copy the images to the external drive.  Then you can go through the process in Capture One required to locate images.

    As to what you should have done?  Hard to say.  I'd probably use Capture One 20 on the old computer to select a Collection containing ALL my images then use File -> Export Collection as Catalog to create a new catalog on the External drive, checking the box that says "Also include referenced originals".   That would create a new catalog that contained everything.  Then I'd connected the external drive to the new machine, run Capture One 21, and maybe move the In Catalog images out of the catalog to make them referenced, again.

    That's off of the top of my head and not be everything that need be done.   It also assumes that both the catalog and your images were on the internal drive of your old machine.   This would be a non-issue for me as I've always kept my images referenced an on an external disk.

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