Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Can Not Open My Catalog With Updated Version 14.3.1.10

Permanently deleted user

I bought a new M1 MacBook Air, installed latest Capture One 21 version 14.3.1.10 copied my Catalog over as per the guidance here, let it 'Upgrade', but it will not open, it comes up corrupt, fixed the errors, but still will not open. Tried importing, old backups opening/importing... nothing is working. 

On my old Intel iMac, I noticed the same exact thing.I updated my Capture One 21 version from 14.0.1.7 to 14.3.1.10 (Luckily I kept the old version 14.0.1.7). Old version can open my Catalog fine but new version can not.

I tried backing up again, importing.. nothing. I really wan to move to this new Mac but right now I am stuck! It just seems that the updated version will NOT take my Catalog.

Hoping someone here can help!

 

0

Comments

2 comments

Date Votes
  • SFA

    As there have been no replies from other users so far I would suggest that you contact Capture One support using the "Submit a request" function of the Community pages.

    0
  • Permanently deleted user

    I had a similar problem, it just came out of the blue, no update involved. C1 support took days to reply and couldn't help. I never could retrieve the original catalog and had to rebuild everything from scratch. All edits were lost.

    0

Post is closed for comments.