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My Canon 5d MK4 camera won't connect

yu kim

my set up is macbook pro M1 chip/ capture one 21 /Canon 5d Mark 4 

and the Camera is not recognizing on C1..

I had no issue tethering this camera on my old macbook pro 2015/Capture one 11 set up.

and it's still working fine on that 2015 mac book pro. 

Also, interesting thing is that my old Canon 5d Mark2 is recognized on this new capture 21/Macbook pro M1 chip set up.

But WHY NOT MY newer Mark 4??.. so frustrating as I have a shoot for client soon. 

I guess I will be shooting on my old macbook pro for that job since it's working on that computer.

Can anyone analyze my situation on why my Canon 5d Mark 4 is not connecting? 

M1 chip Macbook pro / Capture One 21 ---> Canon 5d Mark2 is connecting, Canon 5d Mark4 is not connecting. 

Macbook pro 2015/ Capture One 11-----> both Canon 5d Mark2 and Mark4 is connecting.  

I'm desperate.. (BTW there is no Memory card inside camera)

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Comments

4 comments

Date Votes
  • SFA

    Have you checked for the Voltage values on the connection ports?

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  • yu kim

    How do you check that? Does that mean i should try to change my tether cable? My tether cable for mk4 is usb3 and i am using type c hub port to connect it since new macbook pro only have type c port.

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  • Elsa Lim-Cairns

    I'm having the same issues with my mark4 with tethertools cable and coming up with camera error saying that it's not set up right, even though i've shot on here. having issues with connectivity and frequent disconnections coming up with all sorts of errors 

     

    I am desperate too!!

     

    Did u manage a solve?

     

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  • SFA

    As I recall the recommendation is to use a powered hub to connect the cable and therefore obtain a likely more consistent voltage. 

    @yu kim

    Some years ago I obtained a small device that can be plugged into a USB port to measure voltage through the port to a cable connected to it. It's USB 2 but I am fairly certain I have seen similar devices available for later USB port types.

    It is possible that modern machines have some built-in monitoring options for port voltage values but I am not familiar with Macs and have yet to read a comment suggesting that such information can be easily monitored by users.

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