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message appears: "Activation limit has been reached..."

Tom Hiller

Hello everyone

My simple problem: I have two CO21 licenses (Capure One Pro), but I can only use one licence. When I activating the second license, the message appears: "Activation limit has been reached...".

How can I release bothe licenses and activate them to the two computers?

Thx and best regards
Tom

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Comments

5 comments

Date Votes
  • A.V.

    Seems you once had another installation which has not been deactivated before deletion? You can manage you activations in your C1 account: Sign in, go to Manage Licenses, drop down your C1 21 license line, click Activation History and deactivate the no more used installation. The ID no tells you which computer is concerned (you see the ID in the C1 installation under Help - License).

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  • Tom Hiller

    Perfect - thanks a lot for the hint!

    Best regards
    Tom.

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  • Permanently deleted user

    That doesn't fix it. So many people are having issues with this. Please help!

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  • Paul Teelucksingh

    @AV do if I reactivate or start over with a fresh license, do I lose my styles / presets?

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  • Tom Hiller

    @Paul Teelucksingh - the styles / presets remain and do not have to be reinstalled.

     

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