New user, problems with undo.
Hello everyone, I am a new user, I have had just enough time to study the commands of the program, but I have a serious problem.
I load the program and my first photo of the day, everything is going well.
After using the undo option several times, the option is disabled, "Alt +Undo" stops working, "Ctr+ Z" stops working.
I restart the program and everything starts fine but soon after it stops working.
The effect is as if something in the memory has become saturated.
Can someone help me?
My computer: CPU - Intel Core i7 up to 3.5GHz
Ram: 16 Gb DDR4 -2400Ghz
GPU: NVIDIA GeForce 920M
My camera Sony alpha 7II -24 Mp
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A long shot but try turning hardware acceleration off in preferences.
Maybe your low spec video card is doing something strange.("Alt +Undo", is that a typo?)
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Thanks, I'll test your suggestion and tell you something when I know.
I mean pressing the Alt key and clicking this icon.
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gb, no, your suggestion doesn't work.
It seems that by disabling the acceleration the error occurs earlier.
Thanks
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I have modified the Windows resource management by assigning a higher priority to Capture One and it seems to work, I will tell you if the problem persists.
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No, no he solucionado mi problema, se produce con menor frecuencia pero se produce.
¿Pensáis que 16 gigas es poca memoria?
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I've been using 16GB for years with no problems.
Is it just the keyboard shortcut undo that doesn't work or does Top Menu - Edit - Undo also not work.
You could try these standard C1 housekeeping routines:
Clear the ImageCore cache by deleting the ImageCore folder (then restart Capture One).
C:\Users\User_Name\AppData\Local\CaptureOne\ImageCoreTry verifying your catalog or session to check for any errors:
https://support.captureone.com/hc/en-us/articles/360002424318-How-to-recover-a-corrupt-Catalog-After saving your catalog or session backups somewhere safe delete C1 then reinstall:
https://support.captureone.com/hc/en-us/articles/360002402377-How-do-I-uninstall-Capture-One-#h_01F12NY5VYERHA19G888NPKNY4
Otherwise think you need to submit your issue to C1 here:
https://support.captureone.com/hc/en-us/requests/new0 -
Thanks gb, I have followed your instructions and I have uninstalled the program, cleaned all the garbage and restarted, I have also uninstalled C1 v11 that still had it on my computer.
So far it seems that everything works, I'll let a few days go by and I'll tell you the result.
Thanks for your attention.
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Thanks gb, thanks, I have put the program through all kinds of tests and it runs like a rocket.
The problem is over !!!!!
Before your advice I had reinstalled the program several times but could not assume that it was necessary to clean all the garbage by hand, generally the uninstallation takes care of cleaning everything or almost everything.
I think the uninstall protocol should be in a more visible place.
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Alt-Undo doesn't work any more. In the most recent versions, it has been replaced by the Before/After button.
Ian
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Hello Ian
I have installed version 2021 14.4.0.101 and Alt-Undo works perfectly.
The Before / After button goes back the whole process and Alt-Undo only works it on the specific tool.
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Yes, you're right, it does still work that way. I thought (wrongly) we were talking about the global Alt-Undo which has now been superseded by the Before/After button. Pleased to know you have it working OK now.
Ian
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Good to see it's working ok.
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Sorry to say, but the problem has returned.
I have found that when the problem occurs, just Verify the Session and the system recovers.
It seems obvious that something is saturated or corrupted in the database.
My sessions never have more than 200-300 photos in multiple folders (Session Favorites).
It seems that if I check the session before each closing, the problem is minimized, this is not very uncomfortable but I would like to know the reason for this problem.
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If you do a search in this forum for the word "Undo" it is possible to find the multitude of users who suffer from this problem. Many of them have reported to Technical Service and have not received a response.
The problem occurs on both Mac and Windows.
It is a pity that C1 does not dedicate some time to this problem, there are many of us who ask ourselves if it is worth continuing to fight and what is worse, you can already read something about C1's instability in social networks with the damage that this drags and that will surely increase in the near future.
It would have seemed noble to me if the moderator of this forum, when answering me, had warned me that it is a problem that is already known and without a solution, for the moment.
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Sorry to hear that it has come back.
Unfortunately there is no moderator (or anyone from C1 staff) looking at C1 forums here.
It's just users helping users.
Looks like you will have to go through the Zendesk help process to take it any further.
https://support.captureone.com/hc/en-us/requests/new
It's a tedious process but the more reports they get the more likely something will be done about it.0 -
Hi gb.
It is miserable that in C1 there is not a person who reads this forum, they could learn a lot from the market in which they struggle.
Unfortunately they don't seem to read the cries for help on Zendesk either.
It is a pity that a good program does not have good service.
Thanks for your attention.
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Antolín, have you updated to the newest release of 14.4.1? Does that make a difference?
Ian
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Yes, I have updated and no, nothing has changed.
The problem has become an obsession, every day I spend a good time reading and trying different ways to solve it.
My conclusion is that the problem comes from the GPU, because monitoring the Ram and the CPU I find nothing.
Naturally I don't dare to claim victory but I have managed to find a configuration that has allowed me to make 10 photographs, each one with 6,7,8 layers (I increase the processing to test them) and it has not given an error. I keep trying to generate the failure, if this continues soon I will write to tell you.
Greetings.
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Hello Ian.
Since he has shown interest in the matter, I will tell you how it goes.
The first thing I did was to verify that after restarting the program the error recovered to reproduce itself a little later.
2º Processing several photographs I was able to verify that it is not a specific tool that causes the problem.
3º I selected a photograph, took a detailed note of the steps followed in its processing and I was able to verify that the failure always occurs in the same phase of the processing.
4º The observation that there are many users who report the problem but of course we are a minority, makes me think that the problem is in our computers.
5º Using the Task Manager and the Windows Resource Monitor, monitor the Ram, the GPU, the CPU while processing the photograph and no error appears when the problem occurs.
6º The weakest point in my computer's configuration is the GPU.
7º All the previous points create the impression that there is a buffer that fills up, causes the failure, empties when restarting and logically this happens in the GPUs
8º It occurred to me to search the Web with the words Nvidia and Buffer and I found a Article on the Triple buffering option, I activated this option
9º I processed the usual photo and checked "excitedly" that the error did not appear. I continued processing different photos, forcing with the creation of "unnecessary" layers and I could not reproduce the problem.
I am aware that C1 is increasing its dependence on the GPU and this will sooner or later force me to change PCs (mine is a laptop and I cannot change the GPU)
As I told you before I do not dare to believe that this solves the problem, but for the moment I am satisfied.
It would be interesting for other users with the same problem to try the solution I propose and tell us about their experiences.
Thanks for your attention
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I am one of those user having this ctrl-z / undo problem.
7º All the previous points create the impression that there is a buffer that fills up, causes the failure
This was my impression too. I most often noticed it when masking, so GPU buffer seems somehow a logical explanation, if C1 Undo function relies on it. I was having a NVIDIA card too. Maybe you are the only one having found a solution (or at least a method to postpone) the issue. Pity that this is not somehow catched by C1.
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Thanks BeO, that you confirm these data makes me think that I am not wrong.
Hopefully other sufferers ratify our impressions.
The reality is that although my computer meets the minimum requirements to run the program:
Does not meet the recommended requirements to work with high resolution images ,I don't have 4 Gb of dedicated memory.
So I don't think it's reasonable to blame C1 for our problem, I just blame him for not answering my questions.
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I have 1920x1200 monitor, preview size 1920px and 4GB graphics card. Whether or not to blame them I don't know, because I don't know the reason. I imagine that as a minumum feature, once the Undo button is disabled (which happens), C1 could do something about it, if they ever reproduced this issue, which I don't know either.
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Hi BeO, I think we agree on everything you say.
The million dollar question is: When is a photo considered high resolution with more hardware requirements?
I can't tell if it's C1's fault, and I don't know if they're trying to reproduce it or if they've spent a single minute thinking about the problem because they haven't seen fit to answer my questions. The Technical Service notifies me that it has received my question and I am still waiting.
Many of us are waiting for an answer.
The reality is that I only know (in person) a user with a very powerful configuration:
- Win 1st pro.- Intel i 7 10700- Ram 32 Mb processor- Nvidia Gforce RTX 3060 GPU with 12 GB of dedicated memory.
This person has never had a problem with the program. I have enjoyed it on occasions and I assure you that it is a very different experience.
In short, we only have three alternatives: Change software, change hardware or wait for a response. I am still waiting for the moment.
Be patient0 -
"I have 1920x1200 monitor, preview size 1920px and 4GB graphics card. Whether or not to blame them I don't know...."
Could be but I've been using a 2560x1600 monitor and 2GB graphics card for the last three years and never had a problem with Undo.Also doubt Nvidia Triple Buffering has anything to do with it.
Triple Buffering is about how OpenGL games queue up their frames before displaying them. C1 uses OpenCL for a start, so even if there is a similar processing logic involved, I don't see how Nvidia Triple Buffering would be relevant.0 -
Hello gb, I don't have enough knowledge to discuss what Triple Buffering does and because of what you say it is evident that I have not been successful with the solution.
Out of curiosity, how big are the files that your camera generates? Mine is 24 mega pixels and generates files of 47.1 Mb. Could this be of any importance?
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Antolin I have the Sony A7III so same 47MB file size as you.
My computer is a 2013 desktop intel i7-4770K running at 4Ghz.0 -
I insist, I believe that those affected have nothing left to do but wait.
I suppose that the new features announced for version C1 2022 (panoramic and HDR) will require more of the GPU and then it will be necessary to change computers.
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In case any user is following this post, I inform you that C1 has finally responded to my request for assistance, I include the text in case it would be useful.
Hi there,
Thank you for reaching out to us and for your patience - we are experiencing a high volume of tickets incoming, due to our latest as well as our upcoming release of Capture One 22.
Even though we try to get back to everyone as soon as possible we've had some unexpected delays.
This message is to inform you that we have not yet had the time to look into your request and therefore I would like to know if your issue is still unsolved and if you require further assistance.
Please respond back to this automated message, letting me know if you still need assistance, as it will help us reaching out to the unsolved issues faster.0
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