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Export side bar is gone after updating to 14.4, can not export anything.

Trevor S

Help! Just updated to 14.4 on my new M1 and the options for export my photos are gone! C1 is useless to me if I can't export. These are all in Fuji RAW. I've tried restarting and reinstalling C1 and it just shows a blank side bar when click export.

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Comments

5 comments

Date Votes
  • Permanently deleted user
    • Edited

    When stuff like that happens to me one of the first things I try is blowing away all the system defaults.   They are the stuff that stick around even if the app is removed and re-installed.  It doesn't always fix the issue, but often enough to be worth a try.  But be aware, you will lose any user interface changes you made.   Might want to save your layout as a named workspace first.

    And thinking of workspaces... Does anything change if you select Window -> Workspace -> Default from the main menu?  That sometimes un glitches Capture One user interface glitches, too.

    Anyway, if you want to try blowing away preferences

    1. quit Capture One
    2. launch a terminal window
    3. in the terminal window enter this command:
      defaults delete com.captureone.captureone14
    4. quit the terminal window
    5. re-launch Capture One.

    Good luck.

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  • Trevor S

    I'm on express don't know if that makes a difference. I couldn't find the the default main menu.  

    Am I doing this right?

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  • Permanently deleted user

    Hi, 

    I have the same issue since last night after updating to 14.4. I am using the Fujifilm Express version on Mac Mini (non-M1 Chip version)

    Will there be a bug-fix release soon? There is no way to see the export panel anymore.

     

     

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  • April

    Try to download again, there was a bug https://www.captureone.com/en/products-plans/capture-one-express/fujifilm

    Another option is to try out the 30 day free trial https://www.captureone.com/en/account/download-trial?intent=trial-pro
    Here you can see the difference between Pro/Brand and Express 

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  • Trevor S
    Thank you for the help everyone. I was not able to resolve the issue in 14.4. I've been this is a known issue from more than on person. I downgraded and download 14.3.1 (https://www.captureone.com/en/account/download/previous) and the export bar works as expected. I Love C1 hopefully that they can resolve this on a future update.
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