Upgrade from my exiting capture 20
I have capture 20 serial can I Pre-upgrade to Capture One Pro 22 and get 23 free for pano etc?
Thank you
Regards David
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Yes it's possible to upgrade to Capture One Pro 22 from Capture One 20. But strange is that in this case it's not possible to use Capture One 21 (e.g. for the period between the purchase of the pre-upgrade and the release of Capture On 22 in December)
see also Capture One pre-upgrade FAQ:
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David,
C1 23 will be at least a year away.
The current option is to upgrade from 20 to 21 (the most recently available version) and get 22 included when it becomes available in December (the target release point).
If you order the upgrade you will get a new license Activation code associated with your account and the old code will become obsolete.
So to run either the new (to you) V21 (currently the latest released version) OR your older V20 version you need to de-activate your existing activations and then reactivate either the V21 installation or your earlier V20 installation using the new activation key. (Or both, but that may not be something you feel you need to do.)
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As a current user of C1 20 I bought the pre-upgrade to C1 22 yesterday and got a new license key.
I was not able to run C1 21 with this license key. I was wondering, also this makes no sense, but at least I found in the C1 FAQ the following:
"For Capture One 20 and older users... The license key that you receive when buying the pre-upgrade gives access to the version you are currently on as well as to the Capture One 22 version when it is released in December." (=> no word about access to C1 21 !)
So I came to the conclusion, that it seems to be not possible to run C21 with the C22 license from the pre-ordering... when you own C20 or an older version.
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That is interesting Markus.
And unusual based on past years.
However, it does indeed seem that the current options available for V20 to V21 transition are new purchase only.
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Just found this after wondering why I couldn't get V21 working. Bit shocked.
I hate the way Capture One upgrades feel like a game of chicken. Each offer is slightly different. What was the one a few weeks ago? That included the V21 didn't it? Last year it was upgrade now but we won't tell you what the features are.
It's the most expensive raw developer and should have a smooth comfortable upgrade process. Announce the next version, state the features, give a grace period, make your choice. Not this obstacle course.
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I'm in the same boat.
It looked like the license would be upgraded to V22 and - like before - it would work with ALL previous versions.
Buuut no such luck. Looks like they changed things again and now they make a distinction between users of V20 and V21.
The question is: what is a V20 user supposed to do if he/she has to upgrade to V21 within the next 1-2 weeks?
For example: you get a new Macbook (with the M1 Chip) and you have to use if for a photoshoot. What then? Rely on the trial version?
IMO CaptureOne is not required to offer V21 to users who "only" prepaid for V22...but it is kind of expected and it wouldn't hurt them at all. It just a question of character.
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Well, got to say, this just feels plain weird. Paid for an upgrade a month ago and still got absolutely nothing for it so far.
I get I didn't read the small print closely enough but capture one upgrades feel like playing poker or something.
Don't know if anyone official is reading this but these weird upgrade tricks feel like you laughing at people who buy them. It's literally one of your selling points, that you can skip versions from time to time unlike subscription only competitors. Why then have these weird punishments for people who do that? What do you lose by letting people who upgrade use whatever the latest version is?
You got my money for a month but you lost some respect
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N W,
Whilst I agree that the scenario seems a bit weird and somewhat artificially engineered the whole point about the V20 to V22 early update offer was that V22 was clearly identified as being a "December" release AND the was a significant price discount for the "deal" compared to what is available today. That too was made clear at the time.
It's a deal, not a punishment, unusual as the offer may be in the software world. Though even that is not so unusual given that the deal was available, so far as I could tell, to both V20 and V12 users so presumably there was a specific objective behind it.
Every year I can recall people have found fault, from their personal standpoint, with whatever offer has been available or even simply because they bought the previous version only 6 weeks or 3 months before a new release that they apparently did not realise would be coming and feel upset because they did not get a "free" update.
The supplier can never win in these circumstances. No surprise that so many software companies prefer the concept of Subscriptions because they simply eliminate the problem whilst delivering cash flow.
In effect, if you bought at the best upgrade discount deal a few weeks ago, you would have "saved" 3/10ths of a year's worth of upgrade cost from what you had (V20) to what you will have (V22) and for that, depending when you agree to the deal, you will have waited approximately 1/6th of a year or less for the new functionality to become available. That's not so bad really.
Nor uncommon.
In a completely different marketplace, I recently paid in advance to confirm a delivery somewhere in February or March next year. It was a significantly more expensive purchase than a C1 upgrade but offered a 50 % discount. At Full price the product would be available in 4 to 6 weeks, so I was informed by the accompanying information. It seemed reasonable to wait.
Sure, it all counts. But in the grand scheme of life, the savings available only amount to something like a new memory card .or a trip to the movies. Not exactly life-changing.
Or at least, that's how I look at it.
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No, I totally agree that it was my mistake for not reading more carefully and I have got what I paid for. To be fair though, the offer was more framed in terms of V21 user getting a good deal on pre order and didn't obviously mention V20 user. Plus, the upgrade offer a couple of weeks before mentioned upgrade to V21. The weird part is that it lets you get as far as installing it and then having to mess around sorting out why the authorisation fails. If their server had responded with yes instead of no, I would just happily carry on. They have paid for the bandwidth of the download either way. The "punishment" is having to go searching for answers to the cryptic messages.
It's just the contrast with other top tier software. I've been using Cubase (for music) for over 20 years and it is straightforward, new version announced with grace period, pay now or, if you want, wait 6 months or so and maybe pick up a discount or skip a version and pay bit higher upgrade next time. Same thing with Visual Studio, fixed price every 2 or 3 years with clear long-term road map (with full free versions or subscriptions). And DXO's black Friday deal is cheaper than what I paid a month or two ago. But, I knew that was possible and I'm fine with that.
Just don't think a package of the quality of Capture One needs to be have these weird deals, like the one last year, upgrade but they won't tell you the new features.
The upgrade process should be like post-processing, if you're focusing on it, it's probably wrong.
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N W,
Yes, I do agree that the process could be easier but imagine that management has carefully assessed what they expect to happen in terms of cash flow and decided these games are still worthwhile.
Years ago I worked for a company that sold software with maintenance for support and a form of "discount" based on a 3 year write down for the software version upgrades.
Most business deals were signed around the time of a customer's year end tax date. In the UK that was typically a March or April decision (spending at the end of the old tax year or taking advantage of the new tax year budget). In Europe and the USA it was December/January. Our own tax year ended September.
Clients were wise to all of those dates and the potential for them to be good times for negotiating, especially our year end. 50% of the year's deals were often signed at that time.
It was difficult to fulfill the implementation support expected without being overstaffed for the busy periods and the discounts precluded over recruitment.
I think these deals and the timing of OS updates that drives the version update may be related to the "Black Friday" nonsense in the consumer world, in so far as they ride on the back of the same wave of "getting a deal".
One can only guess at the reason for not allowing the V21 interim upgrade. It probably seemed like a clever approach at the time it was signed off. If, when they do the analysis, they feel it has been a less contentious upgrade sales process than in previous years they might be right.
There is always the relative simplicity of the subscription route to promote ...
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