Computer does not show as as deactivate

FirstName LastName

• October 30, 2021 21:16

Hallo

I rund capture one on 2 computer. I deactived it on one computer because this computer will be replaced. In my online the computer shows still as "actived". What can I do to get this computer "deactiveded"

I have ordered the pre-order for version22 can it be that the system is confused? (when I ordered both computer were active.)

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  gb

  • October 31, 2021 06:12
  • Edited

  So you can’t deactivate it in your online account?

  Assuming the computer that is going to be replaced is currently using the old key, maybe try re-activating it with the new license key and then deactivate it again.

  Seems to be a few licensing issues at the moment.

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  FirstName LastName

  • October 31, 2021 16:36

  Hallo gb, 

  thank you for the answer. No, I can not deactivate in my online account. I guess I wait until version 22 is rolled out and if there is still an issue I need to contact the support team. 

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  SFA

  • October 31, 2021 18:44

  What happens when you try the deactivation using your on-line account?

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  gb

  • October 31, 2021 21:44

  OP, you should contact C1 support now.

  Activation issues should get fixed relatively quickly.

  Support is usually overloaded just after a new version release.

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  lewis hamilton

  • November 13, 2021 10:37

  Use the Uninstall Command Displayed in the Registry
  Use Registry Editor (Regedit.exe) to view the following registry key:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

  Double-click the UninstallString registry value, copy the contents of the Value Data box by selecting the contents and pressing CTRL+C, and then quit Registry Editor.

  Click Start, click Run, press CTRL+V to paste the uninstall command, and then click OK.

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