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Continual problems with C1 Pro 12

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7 comments

  • BeO

    Sorry but what do you expect from us, you tell us there is an error, not even mentioning what the error says, we don't even know if you are running Mac or Win, nor which version, no useful information at all.

    No info no help.

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  • BeO

    And before you go and tell the world that C1 staff is not polite and crapping out: this is a user to user forum and I am user.

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  • Kelsey Kim

    Yes, I neglected to include key information, which is on me, but I don't think that warranted the tone of your response.  Please simply ask next time and don't assume that I am about to go and trash anyone at C1 just because I am encountering issues.  I am sincerely, albeit a bit desperately, looking for answers because the operation of this software affects my job. I'm not just trying to take someone down.

    I am running Capture One 12.1.0.106 on Windows 10 Pro. I did not include any information about the error because I don't have any.  The system crashes without ever telling me what went wrong--it just freezes and then closes.  The error which occurs when processing shows up as [error - 1 - resError].  Looking up that error code has not yielded any helpful solutions.  I have tried different process recipes, and it makes no difference. I have been working with this software doing the exact same thing for the last two years and only just recently did this error show up. I have changed nothing about the computer, OS, or even settings in C1. I am shooting tethered capture on a Nikon, but I'm not connected to the Nikon when processing. 

    Is there anything vital I left out? I am happy to provide more information if it is politely requested. 

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  • BeO

    My apologies then.

    So you have disabled the automatic Win10 updates using group policy, or regularly paused the updates?

    A few ideas:

    • Disable hardware acceleration in preferences
    • Reinstall12.1.0
    • or Upgrade to 12.1.5
    • Examine the log files e.g. application.log directly after the error, maybe you find a hint
      (C:\Users\your user name\AppData\Local\CaptureOne\Logs)

     

     

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  • BeO

    12.1.5 download page https://www.captureone.com/en/account/download/previous 

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  • SFA

    @Kelsey Kim

    When you write "the system crashes" - does the PC crash (sometimes) or just Capture One?

    If you are processing via the Batch queue I would try clearing the batch and the history if you have not already done so.

    BeO's list of suggestions is also very valid. 

    It may also be that some Windows level "Workfile" may have been orphaned and so not cleaned from the system but might be interfering with new processes. So use of the Windows "cleanup" processes or some similar utility that your Computer manufacturer might offer could be worth investigating.

    From time to time I have also found it useful to re-boot PCs a few times WITHOUT starting any applications. It seems to allow Windows to undertake better temporary file cleanup activity in some situations.

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  • Kelsey Kim

    Thank you for the suggestions.  To be honest, I'm not sure I can disable the automatic updates, since this is a work computer.  It doesn't seem to be an option, but perhaps I'm just doing it wrong, so I'll keep trying.  I'll try the other options as well.

    SFA to answer your question, just Capture One crashes.  

    Thank you both for your help. I'll keep you updated if I can get it fixed.

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