export not working

Permanently deleted user

• November 26, 2021 18:13

the export function doesn't seem to work at all for me; I just see an icon appear on the file I am trying to export once I attempt to export my photo, but nothing happens at all. Even after waiting several minutes, there is no exported image.

 

Running on windows, C21 (latest build 14.x)

 

Is there any solution for this?

 

When I try closing the application, I get the following message:

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  Permanently deleted user

  • November 26, 2021 21:15
  • Edited

  Having exactly same issue on C20 (build 13.1.4), running on windows 10. Any solution for it? 

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  gb

  • November 27, 2021 12:03
  • Edited

  Try adding the Export Queue tool to a tab if you don’t already have it showing:

  https://support.captureone.com/hc/en-us/articles/360002652518-Editing-the-queue-in-the-Export-Queue-tool

  
  From the three dots at top right of the tool select clear queue and clear history.

  Also try turning off OpenCL processing in Preferences.

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  Permanently deleted user

  • November 27, 2021 13:44

  @gb - Thanks for that; turning off OpenCL did the trick!

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