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Can't import RAW from A7r III (Capture One 20.0.4)

Hannes Stelten

Hello,

 

I just bought a new Sony A7r III (NOT A7r iiia) and I can't import the RAW files. I own Capture One 20.0.4 for Sony. As far as I know, support for the Sony A7r III was added with CO 10.

I can still import RAWs from my A6500 alright.

Can anyone help? Much appreciated.

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Comments

9 comments

Date Votes
  • Permanently deleted user
    Top Commenter

    What actually happens when you try? Error messages? 

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  • Hannes Stelten

    Hi there, thank you for your reply. No, no error message. CO doesn't even see the files and doesn't show them in the import window. I thought the files might be corrupt but that doesn't seem to be the case. I can import the jpegs and I can open the RAW-files in the Windows picture preview, where they look perfectly fine.

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  • Permanently deleted user
    • Edited
    Top Commenter

    Weird - this camera has been supported since release 10.2.1.

    Just for thoroughness: it is definitely an A7r Mk III? (I don't doubt it, but it has to be asked.)

    Does it have (say) a compressed Raw format with a different extension that you need to enable in Capture One?

    Could you make a Raw file available, please? Just to see if we can replicate the behaviour away from your desktop.

    Aside from that, I guess you need to talk to Capture One:  https://support.captureone.com/hc/en-us/requests/new

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  • Hannes Stelten

    No worries for asking, this whole thing really smacks of a dumb mistake on my part. But they definitely sent me the A7r iii, not the A7r iiia and not the A7r iv.

    I have also tried compressed as well as uncompressed files – neither of which works.

    I think it would be a good idea to try if someone else can open the file. I can’t attach RAW-files but you should be able to open this link:

    https://www.dropbox.com/s/gtuvq22u6u18ruy/_DSC0297.ARW?dl=0

    If not, let me know.

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  • OddS.

    > Hannes Stelten: If not, let me know

    I can confirm that the browser in my C1 v20 does not show the file.

    Other software (Photo Mechanic and Affinity in this case) both tell me the image is from a model 3A camera.

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  • Hannes Stelten

    Thanks for checking! Although that is not really reassuring :-)

    What do you mean by 3A camera? I've opened it with Denoise and it shows A7r iii.

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  • OddS.

    > Hannes Stelten: What do you mean by 3A camera?

    Arabic number 3 == Roman number III. Did the Romans ever write the number 3 as "iii"? If that is what you do, then my "3A" says that the image is not from your camera as you claim it is "not the A7r iiia" model :-)

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  • Hannes Stelten

    Ok, got it. So you are saying that the file is from the A7r IIIa instead of the A7r iii. That makes sense.

    I just checked my invoice and I definitely ordered the A7r iii. However, it does seem as though they did send me the wrong camera. Like I said, a dumb mistake was the most likely explanation.

    Thanks for your help, much appareciated!

     

     

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  • Permanently deleted user
    • Edited
    Top Commenter

    So you are saying that the file is from the A7r IIIa instead of the A7r iii. That makes sense.

     Not really: yes, the file's Exif shows "ILCE-7RM3A", but a quick Google suggests that this is indeed the code name of the α7RIII.

    https://helpguide.sony.net/ilc/2050/v1/en/contents/TP1000195217.html

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