Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Unable to activate my perpetual licence

Permanently deleted user

Hello everyone,

I have downloaded the latest Capture One version and I am not able to activate the perpetual licence that I purchased.

For some reason, there is an error message that indicates that the connection to the server cannot be established.

Please find attached this screenshot:

I am sorry it is in French.

Is this a temporary issue or is there something wrong with what I am doing?

Thank you very much in advance for your help.

Kind regards,

Ines

1

Comments

6 comments

Date Votes
  • Konsta

    I have the same issue, something to do with the AWS outage?

    0
  • Permanently deleted user
    Top Commenter

    Any help here, Ines?

    https://support.captureone.com/hc/en-us/community/posts/4411798598673--Unable-to-establish-connection-to-Capture-One-activation-server-

    -1
  • Permanently deleted user

    Hello Keith,

    Yes I had a look there but it did not help :(

    0
  • SFA

    Ines,

    Did you already have any active Capture One License installed? A previous version or a trial for example?

    If so, have you deactivated the previous license before attempting to activate with the new license?

    Which version have you downloaded? I assume you purchased and downloaded V21?

    0
  • Permanently deleted user
    • Edited

    Hello,
    I had a trial version and I waited for it to end before activating the new licence.
    Yes, I have downloaded the very latest version (V21) of Capture One.
    I bought my licence around Black Friday, maybe I should download another version?
    I am not sure where the issue could be coming from..

    0
  • Permanently deleted user

    Hello everyone, it turns out it seems to have been a temporary issue, I managed to enable my licence tonight :)

    0

Post is closed for comments.