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Capture One 22 👎🏼👎🏼👎🏼👎🏼

Antonio Jesus Maese Florido

Good morning, I am quite disappointed with the new version of Capture One 22, I sincerely hope that they improve it as soon as possible, since I cannot see the photos that are exported or imported to my catalog, as well as other functionalities that have been added new in this new version and they are not going quite well.
It hurts me a lot that they announce a new version of Capture One in pre-sale and when it is launched on the market I have the feeling that I have been scammed, I paid for something that does not work and what I had worked better.

1

Comments

8 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    Antonio

    The members of this forum are just your fellow users of the software. If you think that we can help you solve a problem, do ask, and we will see what we can do.

    But if you just want to let off steam, there is really no point in doing it here. If you need to contact Capture One staff, you can use the Submit a Request link at the top right of this page. 

    If you can't see some images, why not describe in more detail what is going on and we will see whether we can help you figure out what is going wrong? And how about some more details like what version of MacOS are you on, where are the images located (internal drive, or external drive)? And anything else you think might shed some light on it.

    Ian

    0
  • Permanently deleted user
    • Edited
    Top Commenter

    I paid for something that does not work and what I had worked better.

    So why didn't you trial it before paying for it? Is it anybody else's fault but your own that you didn't?

    -3
  • Antonio Jesus Maese Florido

    Dear Lan Wilson

    I do not use this forum to vent, I do it so that other users take into account my experience and my opinion, as well as so that the team that develops and sells Capture One tries to improve. I think they must comply with what they pre-sell. I have been using Capture One for more than two years because I really like how it works and I have gone through the checkout because I trust it. This version of Capture One is no better than the previous one and I paid for it for this reason I said in the previous post that I have been scammed.

    Before writing a post I try to solve the problems by informing myself and I know that there are great professionals behind all this and I understand that when the end user is paid, they should not be a beta tester.

    MacBook Pro (15-inch, 2016)
    MacOS Big Sur 11.6 Operating System
    2.9 GHz Intel Core i7 4-core processor
    1Tb SSD

    Capture One 21
    ✅ Use Catalog with Sony RAW File Library
    If photos are shown once Imported / exported (it works)
    ✅ Plugin 'Open with' (works)
    ❌ Panoramas (does not have that capacity)
    ❌ HDR (does not have that capability)


    Capture One 22
    ❌ Use Catalog with Sony RAW File Library
    Photos are not displayed once Imported / exported (does not work)
    ❌ Plugin 'Open with' (does not work when starting Capture One 22 error window appears at startup)
    ❌ Panoramas (very poor)
    ❌ HDR (works but does weird things)

    Thanks for answering and the interest
    Best regards

    2
  • Antonio Jesus Maese Florido

    Dear Keith R

    I already had my Capture One license from version 20 I have been updating until version 22 when it was in pre-sale and there was no trial version for updates.

    thanks for your answer.

    1
  • SFA

    Antonio,

    What have you done so far to install V22 and then open your existing catalog(s) with V22?

    Clearly you would expect the software to work if the required steps have been followed. For most people it works. Why it does not work for you, even at the most basic level, is not as expected.

     

    But how do you get the Panorama and HDR features tested if you are not able to use the Catalog? Did you use a Session instead?

    0
  • Antonio Jesus Maese Florido

    Dear SFA, thanks for your reply

    I have my catalog open in capture one v22 and I start working on my photographs until I finish, when I export to a catalog folder and synchronize that same folder that was already in the catalog, it does not show the new images, the same happens with the photos that are exported via HDR and Panoramics.

     

    0
  • BeO
    Top Commenter

    So, sync folder does not work? Can you import the exported images instead (as a workaround)?

    You can submit a bug report "Submit a request" on top of this page.

     

    0
  • SFA

    Antonio,

    Are you completely sure that the exported files do in fact exist in the folder you expect them to be in and to which you are synching within the Catalog? 

    What are the file types of the exported images?

    0

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