Metadata when exporting files (JPEG or any other)

FirstName LastName

• December 24, 2021 20:53
• Edited

When exporting images with settings to export all metadata, Capture One seems to decide whether it will add metadata to the final file or not based on quantum fluctuations. 

Exporting the same file 5 times in a row renders different results randomly. Some copies get the metadata, and some get wiped completely. 

p.s. the only solution I found for now is to export EACH FILE manually, hitting the Export button 3-5 times in quick succession. It outputs a bunch of duplicates in a row, one of those usually contains the correct metadata. 

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  Marco Hyman

  • December 24, 2021 21:31

  A reminder that this forum is where Capture One customers hang out.  Your request to Capture One may never be seen by someone who works there.

  Thank you for letting us know of this issue.  Can't say that I've seen the problem, but I've never looked.  I hope you also filed a bug report using the Submit a request link.

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  FirstName LastName

  • December 28, 2021 21:22

  Thanks Marco!
  I filed the bug report. Since I could not google any solution at the time, I decide to post here as well, perhaps this will help someone else.

  The bug fixed itself after several restarts of the computer. Note, that previous wipe and clean install of the app didn’t help.
  Well, at least the files are now exporting in order and with all metadata ) no idea what it was or why.

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  BeO

  • December 28, 2021 22:06

  

  Maybe you close the request so they have time for others.

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