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Strange line in exported image with Laowa lens

Comments

8 comments

  • BeO
    Top Commenter

    Only images captured with these two lenses? Images with the same camera but other lenses are ok? Strange. Do you see this also in C1 preview image or only in the exported file?

    Idea1: Can you change the lens profile in lens correction tool?

    Idea2: Can you disable the hardware acceleration in the preference dialog?

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  • SFA

    That is indeed very odd.

    My immediate thoughts were exactly the same as BeO's.

    If they change nothing it might be interesting to try some different output settings. File type and sizes for example, just to see if anything changes. The results may provide some clues about where to look next.

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  • TIANQI XU

    Hi, thanks for the ideas.

    > Images with the same camera but other lenses are ok? 

    Yeah, all other lenses I have (fujifilm and samyang) are all OK.

     

    > Do you see this also in C1 preview image or only in the exported file?

    The preview is fine, only in the exported files.

     

    > Idea1: Can you change the lens profile in lens correction tool?

    I don't think C1 now has the Laowa lens profile so I am using the "manufacture profile". I was using the same profile for my samyang 12mm f2 and was fine. Which profile do you want me to use? Or I just try a random one?

     

    > Idea2: Can you disable the hardware acceleration in the preference dialog?
    Let me try this

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  • TIANQI XU

    Idea2: Can you disable the hardware acceleration in the preference dialog?

     

    The Idea2 worked, thank you very much. Do you think it is a bug in the hardware acceleration? Where can I report this bug?

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  • SFA

    Maybe a gpu driver bug/mismatch. 

    It would be worth checking for any updates to the driver to see if that makes a difference. 

    If you have recently had a GPU driver update - try going back one version! It has been known to be better ... sometimes.

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  • BeO
    Top Commenter

    Sometimes it is bug, sometimes it is a problem with drivers or GPU initialization of C1 or a combination, or else.

    As SFA pointed out, a driver update can help. There is also a trouble shooting article which might be helpful.

    https://support.captureone.com/hc/en-us/articles/360002404937-Troubleshooting-Hardware-Acceleration-in-case-of-viewing-processing-exporting-problems

    Or just leave hardware acceleration disabled for the export (for a while) and check a few weeks later, after the next  operating system update, maybe the issue just disappears.

     

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  • TIANQI XU

    I see, thank you for the solutions, I will check my system.

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  • SFA

    If you do not find a solution from the suggestions the way to report a problem is to use the "Submit a request"  feature that can be found on the top line of the Community pages (and other places) and report the problem under the most appropriate subject.

    The Support system is used for both technical and administrative and licensing matters. Choosing the most appropriate section to send the report to should make the process as smooth as possible.

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